Accenture senior executives recently shared their unique insights on human resources (HR) management at the 46th PMAP (People Management Association of the Philippines) Annual Conference. Benedict Hernandez (in photo), Accenture’s new BPO Service Delivery Operations Lead in the Philippines, discussed the Pinoy Generation Y (those 21-29 years old) and its role in propelling the growth of the local outsourcing sector. Hernandez, who is also president of the Contact Center Association of the Philippines (CCAP), said that about 16 million young Gen Y Filipinos comprise the majority of today’s workforce, and, today and especially in the future. “Companies must think of new ways to marry time-tested values with Gen Y thinking as a way to engage and manage this increasingly growing and influential employee base.”

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