BPO

 
Accenture guns for ‘4th-gen BPO’ in 2011
Cyber sex is not part of BPO, says industry
Accenture gives back, pushes skills program for Filipinos
Talent dev’t to propel RP BPO industry to $25B by 2016
Convergys brings 3rd global command center to RP
RP to benefit from ‘contact’ to ‘context’ center move
RP telco brings BPO group to global level
BPO leverages Web 2.0 traits in business process
BPO workers too stressed out, ILO study finds
New Avaya contact center app to address changing customer dynamics
Poor call center service key to losing customers
CICT: building industry from scratch our lasting legacy
Next Wave Cities for 2010 Recognized
Offshoring: 25 most dangerous cities for outsourcing in 2010
Cloud, New Web, Mobility are the shape of things to come: Accenture

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