By Computerworld Philippines Staff
March 31, 2010

Claiming to be the “largest private employer” in the Philippines, Convergys was hailed as the “BPO Company of the Year” during the recent 2010 International ICT Awards in Manila, Philippines.

According to the judging committee, it gave the award to Convergys based on its leadership, size, diversity, commitment to continuous improvement, corporate social responsibility involvement, and its active support of the international information and communication technology industry in the Philippines. The judges are composed of a diverse group of independent individuals with extensive experience in the industry.

Organized annually by the Business Processing Association of the Philippines (BPA/P) and the Canadian Chamber of Commerce of the Philippines (CCCP), the prestigious award “promotes the work and achievements of companies, individuals, and the overall industry to the Philippine and international business community.”

Marife Zamora, vice president and country manager of Convergys Philippines, who accepted the award in behalf of the company’s 20,000 employees, described year 2009 as a banner year for Convergys.

“[In 2009] we opened five new sites and surpassed our goal of having 20,000 employees as part of our workforce, all whom delivered unparalleled service to our clients and their customers. This award is a testament to our employees in the Philippines whose hard work and dedication continue to support our growth and our goal of being the employer of choice throughout the country,” Zamora said.

Yet Andrea Ayers, Convergys president on customer management, said the award is truly a reflection of Convergys’ outstanding service in the Philippines, providing high quality of service from its clients abroad.

Since the launch of the ICT awards ceremony in 2007, Convergys received three international awards from the local ICT community. The company won as “BPO Employer of the Year” in 2009 based on its 2008 performance. 

Within six years, Convergys has established 12 contact center facilities in the Philippines – seven located throughout metro Manila – three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna. – Tom S. Noda

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