By Computerworld Philippines Staff
August 24, 2009

Convergys Corp. announced that it is nearing its target of 20,000 employees this year 2009 and recently unveiled its latest contact center facility located in San Lazaro, Manila, which is the company’s 5th major site expansion in the Philippines since May 2008.

The company’s other new sites now include Cebu Asiatown i3, UP TechnoHub, Nuvali Evozone, and Glorietta 5. The latest one in San Lazaro can hold nearly 740 employees throughout approximately 47,000 square feet of workspace. It is located in an integrated leisure and business community near Manila’s University Belt.

Yet Convergys’ Glorietta 5 facility, situated among one of the largest shopping districts in the country and in the midst of the premier business district of Makati City, encompasses over 17,000 square meters and can hold about 2,700 employees.

Marife Zamora, vice president and country manager of Convergys Philippines, reported the company’s headcount in the country now tops 17,000, with 3,000 jobs added since the beginning of 2009.

“Convergys has reached a major milestone in its Philippines operations,” Zamora said. “With more than 17,000 individuals working for Convergys in the Philippines on behalf of our international array of blue chip clients, we are further distinguishing ourselves as the employer of choice. I celebrate the opening of this new (San Lazaro) facility with the thousands of devoted Convergys employees and look forward to reaching our goal of 20,000 employees in the Philippines at the end of this year.”

Andrea Ayers, president of Convergys’ customer management, said Convergys’ clients continue to demand the experience and expertise so manifestly present among its Filipino employees to drive their customer service operations.

“We have seen tremendous growth in the Philippines due to the support we receive from all levels of government and because of the quality and commitment of our employees,” she said.

Only recently, Convergys won the “Outstanding Exporter” and “Outstanding Employer” awards (Large Enterprise Category) at the 2009 Philippine Economic Zone Authority (PEZA) Investors’ Appreciation Day. The company likewise bagged the “BPO Employer of the Year” award at the 2009 International ICT Awards.

President Gloria Macapagal-Arroyo, in her recent state-of-the-nation-address (SONA), cited that the business process outsourcing (BPO) industry in the Philippines remains to be “resilient” with ongoing global economic crisis. She said the BPO phenomenon eloquently describes the Filipino’s competitiveness and productivity. – Tom S. Noda

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