Computerworld Philippines Staff
November 4, 2009

IT operations management company Cybernet-SlashSupport (CSS) is set to ramp up its existing support facility in the Philippines.

From its current 300-seat center in the Manila facility, CSS said it plans to expand its operations to 1000-seats by end of 2009. The company was set up in the country last March 2009. Its fully operational center provides multi-lingual customer services, retention services, outbound selling, technology and other business process outsourcing (BPO) services. The firm’s main headquarters is in San Jose, California, USA.

Nick Sharma, chief executive officer of CSS, said the company will hire 600 people for its Manila facility before the year ends.

“Our focus has always been on implementing practices that will enable us to enhance our clients’ revenue streams. Philippines, with its inherent advantages of friendly government policies, robust infrastructure and high-quality talent, enables us in our objective to optimize our clients’ investmentsm” Sharma said.

Sharma said CSS’s One-World Delivery Model provides customers with the right blend of expertise for the lowest possible cost, thereby assuring OPEX Optimization for its client organizations and its proven Service Assurance of 100% Customer Referenceability.

CSS reported it is witnessing “immense response” to its online certification program that offers world-class training in networking.

With a 100% referenceable customer base, CSS has built long term relationships with 80 plus clients in the last 10 years across India, the US, Poland and the Philippines, offering the advantage of cost beneficial off-shoring, while maintaining high customer service standards.

CSS’s consumer services business unit focuses on customer support, retention, sales and other BPO services for industry verticals including consumer electronics, travel, retail, hospitality, financial services, and also education. – Tom S. Noda

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