By John Mark V. Tuazon
Computerworld Philippines
February 17, 2010

A global technology provider for financial institutions has recently set up shop in Manila, laying the foundations for a contact center facility to service its customers worldwide and to expand its business locally.

FIS, which provides core banking solutions for six out of the top 10 banks in the Philippines, opened its BPO facility along Pasong Tamo Extension in Makati City, in an inaugural event graced by President Gloria Macapagal-Arroyo herself.

The tech vendor, who has been providing financial technology solutions in the country for over 21 years, said they initially outlined the facility for BPO services, with goals of expanding to IT outsourcing, core processing and payments, and item processing in the near future.

“We chose the Philippines as a site for our BPO operations because of the quality of the associates we were able to hire here,” remarked Gary Norcross, corporate executive vice president and chief operating officer, FIS.

Norcross said they are initially opening the US$5 million facility with 400 to 500 seats, to be expanded to as much as 1,000 seats over the next 18 months. The FIS executive said plans of establishing facilities to neighboring cities are not on the table right now, saying “we want to get a strong foothold in a particular city [first].”

With the new site, Norcross said FIS is looking to consolidate its resources and service offerings in Manila, in order to service other countries in the region. And with the recent economic crisis affecting most financial services institutions globally, he added that investment in IT will see renewed growth by the latter part of 2010, when they can leverage the Manila site to further increase their revenue, which was recorded at around US$5 billion in 2009.

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