CWP: What should service providers do to improve their outsourcing services? How can they help your IT department cut cost and at the same time continue to provide good support to the business?

Camilo: I think they should keep abreast of the best practices in the market. Not just locally, but for them to also look outside. Because a lot of these best practices have been out two or three years ago and it’s just a matter of trying to implement these here. And another thing maybe is the proactiveness in the sense, because us in the bank we have a supervisory body which is the BSP (Banko Sentral ng Pilipinas). The BSP comes out with circulars every now and then.

Rodriguez: I think a lot of these major companies like telcos and ATM providers know that they’re only a few and companies don’t have a choice; that’s why they are proud when you talk to them, and it’s really difficult.

The bad experiences really happen and sometimes we ourselves don’t know what to say to our senior management because we are also dependent on the services of these providers.

For instance, we continue paying them even if they’re down for the whole week, they don’t care and you have no choice because there’s no one to turn to. That’s why there should be a regulation to that effect; that we can also charge them back as much as they are charging us. In fact, it should even be bigger because they bring a bigger problem to us. I believe it’s very difficult for them to improve on their own unless they are forced to.

Ferrer: One thing we all hate is a vendor comes in and shares with you all their systems without considering that half of those are really useless for you. And so they should be proactive in knowing your business, understanding your business, and your main reason for outsourcing.

Possibly Related Posts:

• IT Budgets on the Rise
• Veering into Virtualization
• Moving Through the Supply Chain
• BUSINESS AS USUAL: Picking up where you left
• Mitigating the Risks

 Print This Post

Pages: