By Computerworld Philippines Staff
May 7, 2010

Local power firm Visayan Electric Company, Inc. (VECO) went live recently with the Oracle Utilities Customer Care and Billing (CC&B) technology to achieve accurate reporting and faster response to regulatory requirements.

Bong Borja, assistant vice president, Information Services, Power Distribution Group, AboitizPower, described the CC&B as a highly configurable solution that helps VECO to manage all aspects of customer information and billing. VECO is a subsidiary of AboitizPower.

In photo are, from left: Peter Yates, project director, Oracle Utilities Consulting; Bien Garcia, VP - Admin , DLPC; Stephen Antig, project manager, Oracle Consulting; Jaime Jose Aboitiz, EVP and COO, AboitizPower; Joaquin Arambulo, country practice director, Oracle Consulting; Ben Arkoncel, AVP - Customer Services Group, VECO; Lito Masion, AVP - Information Services Group, VECO; and Bong Borja, project director, AVP - Information Services, Power Distribution Group, AboitizPower.

“With the help of Oracle Consulting, we now have the application we need to improve service delivery across all our DUs and to help us to compete more effectively,” Borja said, adding that his company AboitizPower has seven power distribution utilities, as well as 1,971 MW of installed generation capacity located throughout the Philippines.

According to Oracle, the CC&B is designed to deliver efficiency in processing customers’ requests for services, such as power connection, change of ownership, temporary disconnection, reconnection, billing adjustments and service retirement.  It also enables the utility to respond quickly to emergencies and customer complaints, as well as efficiently maintain customer records, integrate data for easier reconciliation, provide on-time and accurate billing and comply with changes in the power rate structure.

The application interfaces with Oracle Financials and business intelligence applications.

Oracle reported the implementation of CC&B at VECO provides AboitizPower with a standard, integrated and unified solution for its entire power distribution business. The solution will be rolled out to the other subsidiaries, starting with Davao Light and Power Company (DLPC).

“Around the world, utilities are under pressure to address customer demands, improve environmental quality and comply with regulatory requirements.  Oracle Utilities provides a choice of mission-critical applications to deliver tangible business results.  Our recent traction in the industry illustrates the solid value we bring to our customers,” said Jo-Anne Ruhl, vice president and general manager APAC, Oracle Utilities. – Tom S. Noda

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