By Computerworld Philippines Staff
February 22, 2010

Only on its first year of operations, StarTek, Inc., a provider of high-value business process outsourcing (BPO) services, recently opened its second customer care facility in the Philippines with 2,100 seats.

The new facility occupies about 15,000 square meters of the Eton Cyberpod Corinthian business center along Ortigas Avenue in Mandaluyong City, a major commercial complex in the Philippines. It is a new addition to StarTek’s 1,100-seat Makati facility which is targeted to be at full capacity by the first half of 2010.

Larry Jones, StarTek president and chief executive officer, said the addition of a second location in the Philippines will continue their goal for further global expansion plans. “We are building on the success of our first location in Makati that opened just over a year ago,” he said.

According to the Call Center Association of the Philippines (CCAP), StarTek’s planned expansion will contribute to the growth of the contact center industry in the Philippines, which is expected to expand at least 15% this year to US $5 billion in revenue. In 2009, the contact center industry recorded revenue of US $4.5 billion.

StarTek’s service suite includes customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes. The company is headquartered in Denver, Colorado, USA, where it provides these services from 20 operational facilities.  – Tom S. Noda

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