NEWS DIGEST
4 BPO Workers Too Stressed Out | Sustainability is Inevitable
5 BPO Leverages Web 2.0 Traits in Business Process
SPOTLIGHT
6 Man of the Hour. Newly appointed Secretary Ivan Uy outlines his plans for the Commission on ICT.
OPINION
8 Managing Technology
10 Tech-Enabled Business Trends by Michael Alan Hamlin
10 RealIT: The Inside Track The E-Government Fund by Ivan Uy
56 Executive Briefing Millenials: The New Breed of Global Citizens by James Velasquez
58 Technopreneurship The Rise and Fall of HP’s Mark Hurd by Peter Cohan
STRATEGIES & TACTICS
12 The Benefits of UC. While unified communication has an enormous potential to cut costs by replacing expensive phone lines with IP telephony, the initial investment for the technology may be hard to come by for some users.
16 Crafting a UC Strategy
SECURITY
32 Keeping Your Company Image Safe. Brand protection firm Cyveillance has seen an explosion of brand abuse on social media. What can you do to stop it?
CIO FORUM
18 The Google Cloud Experience
20 Dreaming of the Cloud
22 Aiming for the Cloud
24 Umbrella for the Right Cloud
DATA CENTER
36 Q&A: Lawrence Hughes and The Second Internet
TECH FOR SMBs
40 Zagu Cools Down with IT
MANAGEMENT
42 CIOs: Focus on Learning, Not on Performance Goals
TECHNOLOGY UPDATE
44 Microsoft Exchange 2010: The End of Third-Party Archiving
KNOWLEDGE CENTER
45 Microsoft vs VMware: Who’s Better at Disaster
CIO ROUNDTABLE
26 IT in the New Gov’t. In this month’s CIO Roundtable, four public sector IT officials— some currently serving their terms, some moving on to other forms of service as of press time—and zeroed in on the peculiar animal that is IT in government.
CAREER WATCH
48 7 IT Career Rules Worth Breaking
49 Tee Jay Sumawang: Ceaseless Thirst for Knowledge
POWER TOOLS 50
INDUSTRY BULLETIN 59
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