Posts Tagged ‘ Cisco ’

By Jim Duffy
Network World (US)
March 10, 2010

FRAMINGHAM - Cisco’s new CRS-3 core router, which the company has boasted will “forever change the Internet,” will come with 100Gbps Ethernet interfaces and 322Tbps multichassis interconnect capability.

The router also will support software to help make data center and cloud computing resources more available to users, and will use 60% less power than its predecessor, the CRS-1, said Mike Capuano, Cisco’s director of service provider marketing, in an interview following Tuesday’s announcement.

Cisco expects to ship the 120G per slot system, which has three times the capacity of the CRS-1, in the third quarter.

Some wonder whether such capacity claims are all that meaningful, however, in that Cisco never really delivered on it 92Tbps promises with the CRS-1. The largest CRS-1 multichassis deployment connects eight CRS-1s into a 10Tbps system, Capuano acknowledges.

So will any carrier really need a 322Tbps system any time soon?

“We’re continuing to increase the size of our multichassis deployments at a pace where we’re meeting customer demand,” Capuano said. “We don’t want to get ahead of them; we have to time it so that we’re delivering the right set of capabilities as time progresses. It’s all designed in from the beginning.”

Capuano also said all CRS-1 modules are forward compatible with the new router.

The CRS-3 delivers the industry’s most energy efficient core router, according to Capuano. It consumes 2.75 watts/gigabit, almost half that of rival Juniper’s 4.4 watts/gigabit on the T1600, he said.

The single port 100G Ethernet interface for the CRS-3 supports “singleflow” 100G transmissions through Cisco’s QuantumFlow Array chipset. It transmits a single 100G flow while other 100G Ethernet interfaces take two 50G forwarding engines and multiplex traffic across them, Capuano said.

“That makes it much harder to do a multichassis design,” he said.

For delivery of data center and cloud services, the CRS-3 supports Cisco software called Data Center Services System. The software detects changes in traffic patterns of workloads between data centers and locates the best path to access compute and storage resources, or content. It works with another attribute of the Data Center Services System software called Cloud VPNs to set up a secure MPLS connection between data centers to balance workloads.

“That’s a big part of this next generation Internet — the emergence of cloud,” Capuano said. “It requires scale, savings and service intelligence.”

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By Tom S. Noda
Published in the CWP February 2010 issue

With IT now becoming relevant to the business and its products, CIO and IT administrators today are increasingly under pressure to run the IT department as a profit center. But to turn the IT center into a money-making machine, CIOs will need technology itself to help them make a 180-degree turnaround in the way their IT organizations function.

During the 2009 yearend Computerworld Philippines CIO Forum held in December, vendors Avaya, Emerson and EMC, share strategies and tactics on how IT managers can achieve an IT department that not only saves on cost but can also contribute to business earnings.

For Jojo Abudancia, regional solutions manager of Avaya Philippines, an IT department can serve as a profit center by attracting and retaining customers using new business communications technologies. And some of the results, he notes, would be to reduce infrastructure costs, delivery of business agility and the securing of loyal customers.

“You must use communications instead of communications using you,” Abudancia says, adding Avaya has now come up with solutions designed for open, flexible reference architecture for cost-effective and agile communications that allow business users to serve customers better.

Abudancia introduced the new Avaya Aura, a suite of applications having an open SIP (session initiation protocol) at its core. And this SIP called Session Manager is not limited to Avaya’s infrastructure alone.

“Since this SIP is an open standard, we can use other brands, like Cisco or Nortel. In some cases, we can actually integrate even lower technologies like old versions of Avaya,” he explains. “The advantage is we now have a chance to integrate all of them and have a seamless enterprise experience. We can connect these technologies into the SIP cloud based on the Session Manager and make them have a single dial plan.”

Abudancia adds users can also have shared application on top of the SIP cloud such as voice mail or conferencing, IVR systems, and that customized applications can be made available throughout the enterprise.

“If you’re using different technologies like Cisco, Nortel, Avaya, chances are they have different voice mails. If you will integrate that into one and having that voicemail server on top of the cloud, then you reduce the number of systems that you manage and make it available for the whole enterprise. And once you have that consolidated network then customer experience is going to be much better because you are using the same application throughout the network,” Abudancia explains.

Meanwhile, Russel Perry, director for marketing of Emerson Network Power in Asia- Pacific, talked about preparing one’s IT infrastructure for virtualization or understanding from start and finish the criteria role of the data center.

Perry says the ability to virtualize is limited by one’s technology environment and Emerson can help by making an IT group understand clearly the infrastructure objectives and get involved with a high density computing environment.

“Virtualization alone really requires a framework. So what we will do is to provide you with a framework within which virtualization can fit. The benefit is you can then enable efficiency and lower operation cost in terms of CAPEX. The framework we’re talking about is to look at the total operational cost,” Perry says.

Perry says that among the issues to consider in order to determine if one’s department is ready for virtualization are: capacity and availability planning; power issues such as usage of a centralized UPS system or multiple small UPS; cooling systems; monitoring management; and after sales support.

Perry announces Emerson will have a suite of new product releases by early this year which will involve cooling, optimization, energy cooling for high density, and power distribution.

Meanwhile, Ronald De Guzman, senior technology consultant of RSA – the security division of EMC, discusses securing information in order to secure profit.

De Guzman stresses that CIOs should have a systematic approach to security and must make it information-centric, which is focused on managing information risk.

“In implementing a security initiative, it doesn’t always have to be a big bang or shotgun approach. It should be focused on the risk,” De Guzman relates.

He shares four steps to take when it comes to information risk management: define the policy (classification and control policy); discover/detect; implement and enforce; and monitor and report.

De Guzman says that the number one assignment is to find out where the sensitive information is and to classify it. The creation of security policy then follows wherein one can now implement the controls.

“It’s not like you come in and implement the security policy blindly. You cannot secure what you do not know and you can’t secure if you don’t know where they are,” De Guzman says. “So it involves these processes, policy creation, discovery and classification. Afterwards, the implementation for control follows and you should be able to allow yourself to monitor and audit what you have done.”

And in securing information infrastructure, De Guzman says that an IT department should ensure that the right people have access to the right information over a trusted infrastructure.

“The strategy is actually a repeatable process. Overtime you will acquire new things like applications and that would change the landscape again. So you should try to, in a much smaller scale, do the whole process again. Security is a journey, and it’s a continuous process,” De Guzman emphasizes.

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By Jon Brodkin
Network World (US)
February 25, 2010

FRAMINGHAM - Cisco and several other investors have given $10.5 million to HyTrust, a start-up that is tackling some of the thornier security problems posed by the growing popularity of VMware’s virtualization platform.

Virtualization security remains a work in progress

HyTrust won “Best of Show” at last year’s VMworld, the major virtualization conference hosted by VMware, and was named of Network World’s 10 start-ups to watch in 2010.

When HyTrust launched its first product last April it already had $5.5 million in venture capital from Trident Capital and Epic Ventures. Now the company has added a second round of financing with the existing investors as well as Cisco and Granite Ventures.

HyTrust sells a hardware- or software-based appliance that gives administrators a central point from which to control access, policy management, security configuration and compliance in virtual environments. Analysts have praised HyTrust’s technology for solving authentication problems in VMware’s hypervisor with more granular auditing and security controls, and for letting administrators set policies that won’t be overridden by other tools.

In an announcement Wednesday HyTrust said the new funding will aid in development, sales and marketing.

Cisco’s investment is indicative of the network vendor’s increasing focus on virtualization. Cisco has developed software switches for virtualization deployments and its Unified Computing System uses VMware to create large pools of virtual resources. Cisco also recently teamed with NetApp and VMware on a security project designed to isolate applications sharing the same physical resources.

Even before receiving investment from Cisco, HyTrust had integrated its own products with Cisco’s Unified Computing System and the Nexus 1000v virtual switch. The funding announcement did not say how much of the $10.5 million was contributed by Cisco.

Follow Jon Brodkin on Twitter: www.twitter.com/jbrodkin

Read more about data center in Network World’s Data Center section.

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By Jeff Jedras and Paolo Del Nibletto
ITBusiness.ca
February 22, 2010

TORONTO - In a move that perhaps seemed inevitable as the one-time strong partners began to butt competitive heads more and more in the data centre, Cisco Systems (NASDAQ: CSCO) and Hewlett-Packard (NYSE: HPQ) have ended the last vestiges of their partnership.

In a video blog, Keith Goodwin, senior vice-president of Cisco’s worldwide partner organization, confirmed Cisco was ending its system integrator contract with HP when it expires on April 30th, ending HP’s role as a both a Cisco Certified channel partner and a Global Service Alliance partner. HP also made a move to back away from Cisco, disclosing an agreement to resell QLogic Corp.-developed 8Gbit/sec Fibre Channel switches, an offering HP formerly sourced from Cisco.

In his video, Goodwin said that in recent years, Cisco and HP have begun to develop differing visions of how to deliver value in the data centre, leading to increased competition between the companies that led to the decision to end the partner relationship.

“Being a Cisco Certified Channel Partner has numerous benefits including access to proprietary information (such as product roadmaps) and partner profitability initiatives,” said Goodwin. “Given the evolution of our relationship it simply no longer makes sense to provide these benefits to HP.”

Cisco declined to comment on the move beyond Goodwin’s statement. HP Canada declined a request for interview, but did provide CDN with a statement saying history has proven that customers and the market demand both co-opetition and collaboration between IT vendors and that most major players compete in one deal and partner in others to best serve clients’ needs, adding HP doesn’t believe it’s in the customer’s best interest to take a proprietary stance.

“We will provide clients with consulting, integration, management and support services for their heterogeneous environments and ensure that our hardware and software platforms are optimized for all leading networking platforms,” said HP. “Our strategy and platforms will continue to be market driven to create advantage today and into the future for our clients.”

Competition between the two companies, once erstwhile partners, has become heated in recent years. HP’s expansion of its ProCurve networking portfolio, and its acquisition of networking equipment vendor 3Com late last year have seen the vendor take direct aim at Cisco’s market. And with moves such as its Unified Computing System (UCS) and its expanding data centre vision, Cisco has also been moving into HP’s bread and butter. Executives from the two vendors have also been waging an increasingly pointed war of words.

Still, the ties between the two companies run deep, particularly on the services side. In Canada, HP is Cisco’s largest partner. And particularly with the former EDS business within HP, HP has a lot of Cisco customers to support. Goodwin said Cisco will honour those service contracts for their duration, and has reached-out to HP to work on a “new agreement that ensures business continuity for existing customers and better reflects the current state of our relationship,” but the future remains unclear.

If there’s a big winner from Cisco’s move, it could be partner Dimension Data. Adam Jura, a senior analyst with Ovum, said it’s clear that HP needs Cisco more than Cisco needs HP, and with Cisco’s 3com acquisition and QLogic partnership likely to take time to bear fruit, there’s an opportunity for Cisco’s other partners, such as Dimension Data, to capitalize on the void.

“Cisco will need to be able to have better business value conversations with clients, as HP has been clearly superior in this area. With this change in direction, Cisco will still require someone to implement its products going forward,” said Jura. “Hence, the major winners out of this will be the remaining partners, in particular Dimension Data, which is continuing to impress in its performance in the Cisco products and solutions implementation space. In light of Cisco’s strategy of enabling versus competing against partner services offerings, expect, in particular, DiData to be blessed with more attention from Cisco going forward.”

Many unanswered questions

Paul Edwards, director of SMB and channels research with IDC Canada, said he was surprised by Cisco’s decision to drop HP. While the two companies have been butting heads more and more, he noted such “co-opition” is far from uncommon in the IT industry.

“We need more details,” said Edwards. “What does it mean when they’ve basically taken away their partner status, yet they’re talking about continuing to work with HP within accounts?”

However, Edwards said the move shouldn’t impact the VAR channel relationships for either companies. Cisco partners will likely continue to lead with Cisco, and HP partners with HP, but those partners with feet in both camps could face some pressure from the two vendor.

“It’s up to each of those vendors to take those partners and try to get them as the lead networking equipment provider,” said Edwards. “It might get tricky.”

The decision to drop HP was seen as largely inevitable by James Alexander, senior vice-president, Info-Tech Research Group, calling it a bit of a proverbial closing the barn door after the horse has left, given the increasingly fierce competition between the two companies.

“I think for both sides it signals a growing recognition in the IT community that data centres are being re-engineered and that the transport layer of the data centre is an integral part of how next-generation data centres will be designed,” said Alexander. “Both companies clearly have a strategy to implement that, and HP is moving into the networking space as quickly as Cisco is moving into servers and storage.”

It remains to be seen how it will play-out on the services side. Noting, however, that 10-years post-Y2K there is a massive infrastructure renewal opportunity looming, it is an opportunity for HP to gain market share for its own infrastructure offerings via its enlarged services business. However, he notes HP should also be leary, as it’s an opportunity as well as for competitors such as IBM to fill that void with Cisco offerings.

“There is a tipping-point, and the data centre is up for grabs,” said Alexander. “It’s game on.”

Partner reaction is mixed

The reaction from Canadian VAR partners of the two vendors to the news is mixed. Ottawa-based PureLogic IT Solutions is both an HP and a Cisco partner, and president Coreen Bouchard would like more information from both vendors on what this all means.

“PureLogic IT resold HP Blade Centre, which has many Cisco networking modules. We procured it from HP and it worked really well for us and our customers,” said Bouchard. “This decision will have an effect on our customers. I would like to know what happens next in terms of an exit strategy and support strategy. I really need to know.

For David Chow, president Ottawa-based Stoneworks Technologies and also both an HP and Cisco partner, the parting of Cisco and HP comes at a bad time as his company moves into unified communications.

“While I understand this move because it creates competition, I also believe that it was creating brand loyalty in the channel. What they are doing is creating some bad feelings towards those who rep both sides,” said Chow. “They’re forcing us to choose one or the other and quietly putting pressure on the reseller to go with us or them. I do not think it’s fair to ask those who make sales for these companies to do that.”

It’s seen as a good move though by Pierre Salbaing, owner of Montreal-based Services Avance Reseaux, a Cisco gold partner, who calls it a courageous decision for Cisco to drop a company that may be its largest worldwide UC reseller.

“What it means is that HP has real competitive solutions to Cisco and it may signal to partners that there’s another networking and services player up against Cisco. It could be a good plan B,” said Salbaing. “This is a rare decision for a company like Cisco who embraces partners like no other. To make a change to its partner base like this one it says that HP has maybe the best option against Cisco.

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By Stephen Lawson
IDG News Service (San Francisco Bureau)
February 4, 2010

SAN FRANCISCO - Cisco Systems’ results for its fiscal quarter ended last month indicate the world economy is entering a second phase of recovery, Chairman and CEO John Chambers said Wednesday.

Cisco posted revenue of US$9.8 billion in the second quarter of its 2010 fiscal year, ended Jan. 23, an 8 percent increase from a year earlier. Its net income was $1.9 billion, or $0.32 per share, up 23 percent from the quarter a year earlier.

“Our outstanding Q2 results exceeded our expectations and we believe they provide a clear indication that we are entering the second phase of the economic recovery. During the quarter we saw dramatic across the board acceleration and sequential improvement in our business in almost all areas,” Chambers said in the company’s earnings press release.

Not counting certain one-time items, the dominant networking vendor earned $0.40 per share, exceeding analysts’ consensus expectation of $0.35 per share, according to a survey by Thomson Reuters. The analysts had forecast revenue of $9.4 billion, a number Cisco also exceeded.

“Q2 clearly was another tipping point,” Chambers said on a conference call following the announcement.

“Every time we’ve seen anything close to this, we’ve seen very solid recovery,” Chambers said. “It feels very good.”

Cisco marked its 25th anniversary during the quarter, even as it moved farther beyond its roots in switching and routing with wireless, consumer electronics and server products. In November, the company dove deeper into virtualized data centers as it formed a coalition in which EMC will provide storage components and VMware will contribute its software to work with Cisco’s Unified Computing System server platforms. Also during the quarter, it closed the earlier acquisitions of mobile infrastructure vendor Starent, for about US$2.9 billion, and of software-as-a-service company ScanSafe.

Cisco said it expects continued strong results, with revenue in the current quarter rising between 23 percent and 26 percent from a year earlier.

As a measure of its confidence, the company said it now plans to hire between 2,000 and 3,000 people over the next several quarters and has already begun that process. It will add employees across all types of jobs to pursue strategic opportunities, including entering new markets. Cisco is moving into 30 new “market adjacencies,” Chambers said.

Results improved across virtually all regions and product categories after major declines in the previous quarter, Cisco said. Overall product orders worldwide rose 11 percent, after a drop in the “high single digits” the previous quarter. The U.S. led the way in the recovery, with orders rising 17 percent. Cisco’s orders from U.S. service providers were up more than 20 percent.

Orders rose 4 percent in Europe and more than 10 percent in the Asia-Pacific region, while Cisco had mixed results in emerging markets, with flat orders overall.

Switching revenue rose 13 percent and routing was up about 2 percent. While high-end routing revenue increased 12 percent, sales of midrange and low-end routers fell from a year earlier.

Revenue from Cisco’s advanced technologies gained about 1 percent after having fallen 15 percent the previous quarter. Some of those technologies, such as unified communications, rose strongly while others fell. For example, storage network sales fell 1 percent and application networking products dropped 7 percent.

The Unified Computing System architecture announced last March has made strong inroads, according to Cisco executives, with orders doubling from the previous quarter. The company now has about 400 UCS customers, with most of them at the pilot or implementation stage. Chambers expects that business to easily bring in $1 billion in revenue this year.

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By Matt Hamblen
Computerworld (US)
February 4, 2010

FRAMINGHAM - Cisco Systems Inc. plans to add voice-over-Wi-Fi capabilities to its existing iPhone app by April, part of a continuing effort to expand its unified communications technology into the mobile space.

The current iPhone Cisco Mobile app requires users to have a Cisco Unified Mobility Advantage server installed at a business. The server is usually administered by a company’s IT department.

Cisco Mobile already gives iPhone users quick access to many of the standard Cisco IP features, such as visual voicemail and Mobile Connect, software that can route calls from a work number through a company’s phone switching network and then out to an iPhone. The iPhone client software is free.

Cisco sees voice over Wi-Fi for the iPhone as a less expensive way to communicate because it would eliminate the need to use cellular voice minutes when placing a call in a Wi-Fi zone, said Laurent Philonenko, general manager of Cisco’s unified communications business unit.

The upcoming version, to be called Cisco Mobile Voice, will also be free and is expected to be available by April. Among the new features it will offer is “shake to lock,” which allows a user to end a call with a simple shaking gesture of the phone, he said. Another, named “call preservation,” allows a phone call to stay connected, even if a user opens a different application in the iPhone.

Cisco is also developing another iPhone application for voice-activated dialing. That app can be launched by bringing the phone to the ear and speaking, since the iPhone’s accelerometer detects the movement. It will be part of the Web 2.0 IP Telephony Widget.

Philonenko spoke to reporters in Boston and other cities from San Jose, Calif. via videoconference and was joined in Madison, Wisc., by Pat Scheckel, vice president of converged infrastructure solutions for CDW, which resells computers and related gear to businesses.

CDW, which has 3,500 customer deployments of Cisco’s mobile and unified communications technology globally, has already worked with one manufacturing company that has implemented voice over Wi-Fi using Nokia smartphones and Cisco 7925 IP phones, Scheckel said. “They had exorbitant cell phone bills and now just use Wi-Fi,” he noted.

Philonenko said it is important for Cisco to bring its mobility apps to iPhone, which has gained ground in large businesses in the past two years. Cisco eventually plans to bring all of its mobility applications to Nokia and BlackBerry devices, and, later, Android phones, he said. “Android is not yet a big factor in the enterprise ,” he said. “And we think Windows Mobile will re-emerge….

“The iPhone came from nowhere and companies like CDW are now deploying them by the thousands,” Philonenko said. With smartphone devices proliferating, cell networks seem to have saturated the globe, “but there’s still not enough 3G bandwidth for what people want to do.” As a result, Wi-Fi is seen as a relief valve, raising the value of voice over Wi-Fi, he added.

Cisco, which offers Webex collaboration software as well, is tracking the growing importance of social networking, Philonenko added. “Everything we do [at Cisco] is going to be mobilized,” he said.

Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld . Follow Matt on Twitter at @matthamblen or subscribe to Matt’s RSS feed . His e-mail address is mhamblen@computerworld.com .

Read more about networking and internet in Computerworld’s Networking and Internet Knowledge Center.

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By John Mark V. Tuazon

In the dog-eat-dog world of the competitive enterprise, keeping up to pace with the latest developments in technology becomes vital for survival, especially after a crucial time of economic crisis. For the coming year, experts therefore agree: agility and mobility becomes the core battleground of competition for companies to stay afloat. In the workplace of 2010 as predicted by top network vendors interviewed exclusively by Computerworld Philippines, executives have relevant information at their fingertips, employees utilize the power of the Web in collaborating for their work, and everyone will be connected to their home base whenever and wherever they may be. “There is an increasing movement towards the ‘Connected Life’,” quips Stephen Misa, country manager for Cisco Systems Philippines. Misa sees personal technologies such as smartphones and social networking infiltrating the corporate sphere, simultaneously as the workplace begins to move out of the conventional office building.

A Networking Facelift

Due to the increasing demand for content—especially video, which Misa describes as “the killer application” that will drive the next generation of productivity and innovation—corporate and service provider networks would have to be upgraded. The potentials of Web 2.0, specifically social networking, will ring in more demand for bandwidth, especially as consumers—who are also employees—continue to drive the popularity of such tools. “Companies need to re-evaluate the tools they offer their employees, and service providers need to re-engineer their networks,” Misa notes.

Social networking, however, will remain a marginal portion of the company’s network bandwidth, as bandwidth-hungry video redefines bandwidth requirements and Internet traffic for most firms. “Our Telepresence offering once again grew in excess of 100% year-over-year in the first quarter of 2009, proving that customers truly understand the productivity and value that video delivers both internally and with their own customers and partners.”

With this incessant hunger for richer content delivered through the office, Misa says providers must graduate from merely providing basic voice or data services, and move to become “experience providers” delivering an integrated set of data, voice, video, and mobile services to retain customers.

The Everywhere, Every Time, Everyone Office

However, pushing content to the office—a stable and stationary placeholder of content—is just half the battle for network administrators and providers. As more and more devices offer portability and mobility not only to consumers but to professional users as well, the four walls of the office become irrelevant.

“Corporate users want all information at their fingertips, and to stay connected with the office and clients while still being able to do business in the field,” posits Desmond Toh, marketing director, D-Link.

As corporate users continue to access the Web even outside their offices, Toh says the demand for Internet connectivity on-the-go will ramp up by next year. “Broadband and the network have [actually] become the fourth utility after water, gas, and electricity,” asserts Cisco’s Misa.

More importantly, as new innovations break barriers in terms of access, productivity is heightened due to the liberalizing capabilities of collaboration. “Tools are being developed to enable workers to communicate and collaborate seamlessly with one another, with their partners and with their customers,” Misa explains. Bart Burstein, vice president for product management and business development of Ruckus Wireless, would like to call this innovation as “distributed computing.” “Businesses are becoming more mobile, enabling corporate users, for example, to edit a speech or a press statement on the go, in real time, and in collaboration with other workers,” he shares. For such enablers, Burstein says connectivity requirements are heightened. “High-quality and reliable broadband access is therefore needed to do distributed computing,” he adds.

3G as Enterprise Enabler

3G technology, currently touted as the messiah that will integrate both mobile computing and high-speed access through wireless broadband capabilities, will become increasingly important in the coming years, and may even trigger the growth of more mobile users.
“In terms of access, 3G is increasingly being used by businesses,” claims Mantosh Malhotra, Philippine country manager, Qualcomm, a 3G technology innovator for device manufacturers. “With 3G, information can be fed real-time to the server.”

According to Malhotra, 3G enables companies to drive up its productivity output and ensure that downtime is kept to a minimum. These innovative products, D-Link’s Toh said, will allow users to enjoy broadband experience with full mobility. But aside from the access side, Malhotra notes how more and more targeted devices utilizing 3G technology are slowly becoming mainstream. “With the robust 3G ecosystem, manufacturers are increasingly becoming secure that their investments in 3G are protected, thereby ramping up the production of 3G devices, and driving down its costs, making it more affordable,” he explains.

Ruckus Wireless’ Burstein, on the other hand, sees a similar trend in devices, as more and more gadgets move towards “miniaturization.” “The trend for miniaturization of devices will mean more work will be done on smartphones and netbooks, as these devices become more affordable,” he says, adding that due to this, the percentage of smartphone usage in the enterprise will escalate.

Virtualization to Continue as a Trend

On the other half of the network spectrum, vendors see virtualization going through most of 2010, with a slight entrance of cloud computing as it slowly captures more industries. “Most technologies will be based on Internet delivery and infrastructure,” details Jojo Colina, head of product management and development group, ePLDT. Colina said cloud computing will play the largest part of organizations’ network bandwidth, as utility computing infrastructure sitting on top of their virtualization strategies become commonplace. “Companies who don’t have the infrastructure to deploy applications can look to providers in provisioning the needed software,” he adds.

With an increasing demand for faster access, richer content and a more mobile environment, Cisco’s Misa concludes that virtualization has finally become the hot topic for CIOs. “They are increasingly being challenged to manage more and more computing assets while keeping a cap on complexity and costs,” he explains.

“Virtualization, therefore, will mean better management of IT resources, enabling companies to become more agile and respond more quickly to macro-economic and customer shifts.”

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By Tim Greene
Network World (US)
January 19, 2010

FRAMINGHAM - Avaya will reveal a road map that shows how its customers – in particular its newly minted Nortel customers — can move to unified communications technologies without ripping out existing gear.

The rise and fall of Nortel

The plan particularly addresses how the company will eliminate overlap between its own and Nortel’s product lines, sometimes favoring Avaya technology, sometimes Nortel’s, in the areas of unified communications, contact centers, small and midsize businesses as well as network infrastructure. At the same time the plan enables cost savings via SIP trunking which will let customers send voice and data over one pipe rather than multiple lines and other reduced costs by centralizing administration of corporate phone systems, Avaya says.

The net result, says Alan Baratz, senior vice president and president for Global Communication Solutions at Avaya, is expanded capabilities, reduced costs and less disruptive change.

Promising to accomplish a significant part of this within the year is an aggressive goal that may impress Nortel customers looking for an attractive path to unified communications, says Zeus Kerravala, an analyst with the Yankee group.

Delivering on time is important because former Nortel customers that want to aggressively pursue UC won’t want to wait and wait, he says. Avaya CEO Kevin Kennedy’s time at Cisco may help because of that rival’s experience in buying other companies and integrating them smoothly, he says.

“Every Nortel customer is going to have a competitive vendor trying to create a path to their own unified communications solution,” he says. Fumbling won’t be fatal, Kerravala says, but it could mean a loss of the impressive 25% marketshare he says Avaya has amassed in telephony.

As for the specifics of the road map, adding an essential SIP layer into the communications hierarchy will be accomplished via Avaya Aura, the company’s SIP-based communication software platform that will be sandwiched between communications infrastructure - such as PBXs - and services - such as voice, video, messaging, conferencing and mobility.

With Aura in place, legacy Avaya and Nortel PBXs will interoperate with SIP-based VoIP gear. So Nortel Communication Server 1000 IP PBX with Aura layered on top of it could interface with SIP-based phones plugged into the Aura side of the network. All the phones would have CS 1000 features and the same button sequencing in order to navigate those features, Baratz says. Also, legacy Nortel phones could be plugged into the Aura side of the network.

This move will reduce cost of adopting unified communications because it reduces the need for replacing PBXs and phones as well as the cost of retraining end users in how new phones work, he says.

The plan requires software integration and it won’t happen overnight, Baratz says, but it will be accomplished by the end of this year, likely in November, Baratz says. Nortel’s Business Communications System Manager will be incorporated into Aura, as will Nortel’s Agile Communications Environment (ACE), which enables infusing applications with communications capabilities.

The changes will be distributed as software upgrades to current Aura customers.

This strategy isn’t surprising, Kerravala says, because Aura was designed to embrace an SIP-based gear, no matter who the vendor. Integration with Nortel equipment should be simpler because Avaya owns both sets of assets so can make their SIP implementations compatible. Standards-compliant implementations of SIP can vary enough that they don’t interoperate, he notes.

In the area of contact centers, Avaya has decided that Nortel’s Contact Center will be integrated into the product line in lieu of Avaya’s. Over the next six to nine months, revisions of Nortel’s Contact Center will prepare it to become the Avaya offering for midsize businesses rather than Contact Center Express.

The contact center software from Nortel will be further developed to incorporate all of the architectural features Avaya envisions for contact centers, then further developed so it can scale to enterprise proportions. These two revisions will take six to nine months each. At that point the software will become an upgrade to replace Avaya’s high-end Contact Center Elite.

Baratz says that even before the acquisition of Nortel, Avaya acknowledged that Nortel’s midsize contact center was better. “It was very close to the ultimate product we wanted,” he says.

Avaya plans to slowly reduce the number of telephony options available for small and midsize enterprises. It plans to bring legacy Avaya Partner and Integral 5 key systems as well as Nortel Norstar systems under the umbrella of its IP Office gear.

IP Office will be developed to support Norstar systems and Nortel Business Communications Manager hybrid PBXs, and a few years down the line will replace them. But in the meantime, Norstar and BCM will remain available. “Nothing abrupt is going to happen here,” Baratz says.

Nortel’s Software Communications System SIP appliance will join the portfolio as is. There is no analogous Avaya product.

Nortel brought along a portfolio of switches, network security and wireless gear for which Avaya has no competing equipment. Avaya plans to sell these products and develop them to interoperate more closely with its unified communications infrastructure, Baratz says.

For instance, the wireless gear and switches can be tweaked to give more complete data about the presence of mobile workers. Currently they reveal whether an individual is available via voice. With better integration they could say that the individual is available on a mobile device and where it is located, he says.

But Kerravala says that Avaya needs to develop its gear to be competitive with other infrastructure vendors feature for feature, not just to have switches and routers that augment communications. He says Avaya owns 5% of the infrastructure market by virtue of buying Nortel and should let it operate as a separate division directly taking on Cisco, HP and others. “It’s a big installed base,” he says.

This story, “Avaya lays out Nortel migration road map,” was originally published at NetworkWorld.com. Follow the latest developments in unified communications at Network World.

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By Jon Brodkin
Network World (US)
January 15, 2010

FRAMINGHAM - Most companies that use social networking for business purposes have failed to implement formal processes for adopting the tools, and even fewer say their IT departments are directly involved in the social networking initiatives, a Cisco-sponsored survey has found.

“Only one in seven of the companies that participated in the research noted a formal process associated with adopting consumer-based social networking tools for business purposes, indicating that the potential risks associated with these tools in the enterprise are either overlooked or not well understood,” the study found.

Additionally, only one out of 10 survey respondents said their IT departments were directly involved in social networking initiatives, raising concerns about whether social tools are properly integrated with business processes.

The results are concerning, particularly because the survey sample included only businesses that researchers say are “pushing the envelope” in using social networking, and therefore might have been expected to have more formal governance structures in place.

The study consisted of in-depth interviews with about 100 companies worldwide and was conducted for Cisco by the IESE Business School in Spain, E. Philip Saunders College of Business at the Rochester Institute of Technology in the United States and Henley Business School in the United Kingdom.

The early adopter companies are using social media to reach a mix of people from user communities and customers to suppliers and channel partners. About 75% were using social networks, such as Facebook, and 50% said they were making extensive use of microblogging services, such as Twitter. (See related story, 12 CIOs who Tweet.)

Cisco commissioned the research because it wanted to gauge the level of social networking adoption, concerns and inhibitors, and examine IT’s involvement in ensuring that social networking programs comply with company goals, standards and policies, says Nick Earle, a senior vice president at Cisco.

Historically, the role of the IT department was to provide a menu of applications that users could choose from, but increasingly users are saying “just give us a set of corporate-sponsored social networking tools and get out of the way,” Earle says.

Many social networking initiatives are still in their infancy, but it’s clear the tools are not going away, says Neil Hair, assistant professor of marketing at Rochester Institute of Technology, one of the researchers who conducted the study. When embracing new social tools, businesses often have to overcome cultural issues and make sure employees understand they have to watch what they say in public forums. But business leaders are recognizing that there are tremendous opportunities in social networking and that they need to encourage them, he says.

So far, the majority of business-sponsored social networking initiatives involve marketing and communications, with some activity in human resources and customer service departments, the survey found. While social networking allows more communication with outside audiences, companies are also starting to adopt private social networking tools for communications that need to stay private.

But the business implications of social networking are often overlooked, and organizations have yet to define who “owns” or has control over social initiatives, Cisco and researchers say. Ideally, social networking tools integrate with one another and existing IT infrastructure, but IT’s role in deployment of the technology has been limited.

“Organizations need to understand the relationship between business, process, culture and technology and how each area helps organizations instill effective collaboration to drive optimal performance and business success,” Cisco says.

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By Carolyn Duffy Marsan
Network World (US)
January 5, 2010

FRAMINGHAM - To borrow from John Lennon: Imagine there’s no latency, no spam or phishing, a community of trust. Imagine all the people, able to get online.

This is the kind of utopian network architecture that leading Internet engineers are dreaming about today.

To borrow from John Lennon, this is the kind of utopian network architecture that leading Internet engineers are dreaming about today.

As they imagine the Internet of 2020, computer scientists across the country are starting from scratch and re-thinking everything: from IP addresses to DNS to routing tables to Internet security in general. They’re envisioning how the Internet might work without some of the most fundamental features of today’s ISP and enterprise networks.

Their goal is audacious: To create an Internet without so many security breaches, with better trust and built-in identity management. Researchers are trying to build an Internet that’s more reliable, higher performing and better able to manage exabytes of content. And they’re hoping to build an Internet that extends connectivity to the most remote regions of the world, perhaps to other planets.

• 10 fool-proof predictions for the Internet in 2020 and a slideshow version
• The Evolution of the Internet

This high-risk, long-range Internet research will kick into high gear in 2010, as the U.S. federal government ramps up funding to allow a handful of projects to move out of the lab and into prototype. Indeed, the United States is building the world’s largest virtual network lab across 14 college campuses and two nationwide backbone networks so that it can engage thousands — perhaps millions — of end users in its experiments.

“We’re constantly trying to push research 20 years out,” says Darleen Fisher, program director of the National Science Foundation’s Network Technology and Systems (NeTS) program. “My job is to get people to think creatively potentially with high risk but high payoff. They need to think about how their ideas get implemented, and if implemented how it’s going to [affect] the marketplace of ideas and economics.”

The stakes are high. Some experts fear the Internet will collapse under the weight of ever-increasing cyber attacks, an increasing demand for multimedia content and the requirements for new mobile applications unless a new network architecture is developed.

The research comes at a critical juncture for the Internet, which is now so closely intertwined with the global economy that its failure is inconceivable. As more critical infrastructure — such as the banking system, the electric grid and government-to-citizen communications — migrate to the Internet, there’s a consensus that the network needs an overhaul.

At the heart of all of this research is a desire to make the Internet more secure.

“The security is so utterly broken that it’s time to wake up now and do it a better way,” says Van Jacobson, a Research Fellow at PARC who is pitching a novel approach dubbed content-centric networking. “The model we’re using today is just wrong. It can’t be made to work. We need a much more information-oriented view of security, where the context of information and the trust of information have to be much more central.”

NSF ramps up research
Futuristic Internet research will reach a major milestone as it moves from theory to prototype in 2010.

NSF plans to select anywhere from two to four large-scale research projects to receive grants worth as much as $9 million each to prototype future Internet architectures. Bids will be due in the first quarter of 2010, with awards expected in June.

“We would like to see over-arching, full-scale network architectures,” Fisher says. “The proposals can be fairly simple with small, but profound changes from the current Internet, or they can be really radical changes.”

NSF is challenging researchers to come up with ideas for creating an Internet that’s more secure and more available than today’s. They’ve asked researchers to develop more efficient ways to disseminate information and manage users’ identities while taking into account emerging wireless and optical technologies. Researchers also must consider the societal impacts of changing the Internet’s architecture.

NSF wants bidders to consider “economic viability and demonstrate a deep understanding of the social values that are preserved or enabled by whatever future architecture people propose so they don’t just think as technicians,” Fisher says. “They need to think about the intended and unintended consequences of their design.”

Key to these proposals is how researchers address Internet security problems.

“One of the things we’re really concerned about is trustworthiness because all of our critical infrastructure is on the Internet,” Fisher says. “The telephone systems are moving from circuits to IP. Our banking system is dependent on IP. And the Internet is vulnerable.”

NSF says it won’t make the same mistake today as was made when the Internet was invented, with security bolted on to the Internet architecture after-the-fact instead of being designed in from the beginning.

“We are not going to fund any proposals that don’t have security expertise on their teams because we think security is so important,” Fisher says. “Typically, network architects design and security people say after the fact how to secure the design. We’re trying to get both of these communities to stretch the way they do things and to become better team players.”

The latest NSF funding is a follow-on to the NSF’s Future Internet Design (FIND) efforts, which asked researchers to conduct research as if they were designing the Internet from scratch. Launched in 2006, NSF’s FIND program has funded around 50 research projects, with each project receiving $500,000 to $1 million over three to four years. Now, the NSF is narrowing these 50 research projects down to a handful of leading contenders.

World’s largest Internet testbed
The Internet research projects chosen for prototyping will run on a new virtual networking lab being built by BBN Technologies. The lab is dubbed GENI for the Global Environment for Network Innovations.

The GENI program has developed experimental network infrastructure that’s being installed in U.S. universities. This infrastructure will allow researchers to run large-scale experiments of new Internet architectures in parallel with — but separated from — the day-to-day traffic running on today’s Internet.

“One of the key goals of GENI is to let researchers program very deep into the network,” says Chip Elliott, GENI Project Director. “When we use today’s Internet, you and I can buy any application program that we want and run it….GENI takes this idea several steps further. It allows you to install any software you want deep into the network anywhere you want. You can program switches and routers.”

BBN was chosen to lead the GENI program in 2007 and has received $45 million from the NSF to build it. BBN received an $11.5 million grant in October to install GENI-enabled platforms on 14 U.S. college campuses and on two research backbone networks: Internet 2 and the National Lambda Rail. These installations will be done by October 2010.

“GENI won’t be in a little lab on campus. We’d like to take the whole campus network and allow it to run experimental research in addition to the Internet traffic,” Elliott says. “Nobody has done this before. It’ll take about a year.”

The GENI project involves enabling three types of network infrastructure to handle large-scale experiments. One type uses the OpenFlow protocol developed by Stanford University to allow deep programming of Ethernet switches from vendors such as HP, Arista, Juniper and Cisco. Another type of GENI-enabled infrastructure is the Internet 2 backbone, which has highly programmable Juniper routers. And the third type of GENI-enabled infrastructure is a WiMAX network for testing mobile and wireless services.

Once these GENI-enabled infrastructures are up and running, researchers will begin running large-scale experiments on them. The first four experiments have been selected for the GENI platforms, and they will test novel approaches to cloud computing, first responder networks, social networking services and inter-planetary communications.

“All of these experiments are beyond the next-generation Internet,” Elliott says. “All of these efforts are targeting the Internet in 10 to 15 years.”

The benefit of GENI for these projects is that researchers can test them on a very large scale network instead of on a typical testbed. That’s why BBN and its partners are GENI-enabling entire campus networks, including dorm rooms.

“What’s distinctive about GENI is its emphasis on having lots and lots of real people involved in the experiments,” Elliott says. “Other countries tend to use traffic generators….We’re looking at hundreds or thousands or millions of people engaged in these experiments.”

Another key aspect of GENI is that it will be used to test new security paradigms. Elliott says the GENI program will fund 10 security-related efforts between now and October 2010.

“If I were rank ordering the experiments we are doing, security is the most important,” Elliott says. “We need strong authentication of people, forensics and audit trails and automated tools to notice if [performance] is going south.”

Elliott says GENI will be the best platform for large-scale network research that’s been available in 20 years.

“You could argue that the Arpanet back in the ’70s and early ’80s was like this. People simultaneously did research and used the network,” Elliott says. “But at some point it got impossible to do experimentation. For the past 20 years or so we have not had an infrastructure like this.”

Stanford protocol drives GENI platform
One idea that GENI is testing is software-defined networking, a concept that is the opposite of today’s hardware-driven Internet architecture.

Today’s routers and switches come with software written by the vendor, and customers can’t modify the code. Researchers at Stanford University’s Clean Slate Project are proposing — and the GENI program is trialing — an open system that will allow users to program deep into network devices.

“The people that buy large amounts of networking equipment want less cost and more control in their networks. They want to be able to program networking devices directly,” says Guido Appenzeller, head of the Clean Slate Lab.

Stanford’s answer to this problem is an alternative architecture that removes the intelligence from switches and routers and places these smarts in an external controller. Users can program the central controller using Stanford’s OpenFlow, which was developed with NSF funding.

“Juniper and Cisco are struggling with lots of customer demand for more flexibility in networks,” Appenzeller says. “Juniper has done some steps in that direction with its SDK on top of their switches and routers…But it’s harder to do that because of the issues of real-time control. It’s easier to do this in an external controller.”

If software-defined networking were to become widespread, enterprises would have more choice in terms of how they buy networking devices. Instead of buying hardware and software from the same vendor, they’d be able to mix and match hardware and software from different vendors.

Stanford has demonstrated OpenFlow protocol running on switches from Cisco, Juniper, HP and NEC. With OpenFlow, an external controller manages these switches and makes all the high-level decisions.

Appenzeller says the OpenFlow architecture has several advantages from an Internet security perspective because the external controller can view which computers are communicating with each other and make decisions about access control.

“OpenFlow is about changing how you innovate in your network,” Appenzeller says. “We have several large Internet companies looking at this. We’re pretty optimistic that we’ll see some deployments.”

Stanford anticipates publishing Version 1.1 of OpenFlow by early 2010. Already deployed in Stanford’s computer sciences buildings, OpenFlow will be installed in seven universities and two research backbone networks through the GENI program build-out in 2010.

Tackling routing table growth
Among the Internet architectures that will run on the GENI infrastructure is a research project out of Rochester Institute of Technology that is trying to address the issue of routing table growth.

Dubbed Floating Cloud Tiered Internet Architecture, the RIT project is one of the few NSF-funded future Internet research projects that has software up and running as well as a corporate sponsor.

RIT’s Floating Cloud concept was designed to address the problem of routing scalability. At issue is the 300,000 routing table entries that keep growing as more enterprises use multiple carriers to support their network infrastructure. As the routing table grows, the Internet’s core routers need more computational power and memory.
With the Floating Cloud approach, ISPs would not have to keep buying larger routers to handle ever-growing routing tables. Instead, ISPs would use a new technique to forward packets within their own network clouds.

RIT is proposing a flexible, peering structure that would be overlayed on the Internet. The architecture uses forwarding across network clouds, and the clouds are associated with tiers that have number values. When packets are sent across the cloud, only their tier values are used for forwarding, which eliminates the need for global routing within a cloud.

“There will be no routers containing the whole routing table. The routing table is going to be residing within the cloud. To forward information across the cloud, you just use the tier value and send it across,” explains Dr. Nirmala Shenoy, a professor in the network security and systems administration department at RIT.

The Floating Cloud approach runs over Multi-Protocol Label Switching (MPLS). Shenoy says it completely bypasses current routing protocols within a particular cloud, which is why she refers to it as “Layer 2.5.”  RIT has been running its Floating Cloud software on a testbed of 12 Linux systems. Shenoy is excited about testing the software on the GENI-enabled platforms operated by Internet 2.

“Twelve systems is not the Internet,” Shenoy says. “We’ve been talking to the GENI project people about a more realistic set up.”

RIT also is collaborating with Level 3 Communications, an ISP that plans to test the Floating Cloud architecture in its backbone network.

Shenoy sees many benefits for enterprise network managers in the Floating Cloud approach.

“This architecture is affording the flexibility of a defined network cloud, which can be defined to any network granularity,” Shenoy says. “What happens in the cloud, is [the responsibility] of the network manager. This cloud structure introduces more economy, or you can make it more granular if you want better control and management.”

Shenoy says the Floating Cloud approach has some security advantages.

“The very fact that I’m going to have control on the cloud size is going to give me more control and management and should positively impact security,” Shenoy says. “Also, the fact that I don’t have these huge global routing tables, and my packets shouldn’t get shunted all over the place. Instead I will have more structured forwarding, and that should impact security.”

Sometimes-on mobile wireless networks
Researchers from Howard University in Washington, D.C. will be experimenting with a new type of mobile wireless network on the GENI platform. The group’s research is focused on networks that aren’t connected all the time — so called opportunistic networks, which have intermittent network connectivity.

“In this kind of opportunistic network…sometimes you are out of the signal range and you cannot talk to the Internet or talk to other mobile devices,” explains Jiang Li, an associate professor in the Department of Systems and Computer Science at Howard University. “One example is driving a car on a highway in a remote area.”

Opportunistic networks would use peer-to-peer communications to transfer communications if the network is unavailable. For example, you may want to send an e-mail from a car in a remote location without network access. With an opportunistic wireless network, your PDA might send that message to a device inside a passing vehicle, which might take the message to a nearby cell tower.

Li sees this type of opportunistic network architecture as useful for data transmission and could be a complement to cellular networks.

“The most fundamental difference about this architecture is that the network has intermittent connections, as compared to the Internet which assumes you are connected all of the time,” Li says.

Li says opportunistic networks involve rethinking “everything” about the Internet’s architecture.

“Seventy to eighty percent of the protocols may have to be redesigned because the current Internet assumes that a connection is always there,” Li says. “If the connection is gone for a minute, all of the protocols will be broken.”

Li says opportunistic mobile networks are useful for emergency response if the network infrastructure is wiped out by a disaster or is unavailable for a period of time.

Li’s research team also has an NSF grant to study the network management aspects of opportunistic networks, which may have long delays between when a message is sent and when it is received.

Li says these types of delay-tolerant network management schemes would be useful in developing countries such as India, which isn’t covered by traditional wireless infrastructure such as cell towers.

“We’re trying to extend the current networks to a much broader geographic area,” Li says. “Now, if you want to get access to the Internet, you have to have infrastructure, at least a cell tower. If you look at the map to see what’s covered by cell towers…we still have lots of red areas that aren’t covered.”

The Facebook-style Internet
Another research effort that’s slated to run on the GENI platform is Davis Social Links, an architecture based on social networking that was developed at the University of California at Davis.

Davis Social Links uses the format of Facebook — with its friends-based ripple effect of connectivity — to propagate connections on the Internet. That’s how it creates connections based on trust and true identities, according to S. Felix Wu, a professor in the Computer Science Department at UC Davis.

“If somebody sends you an e-mail, the only information you have about whether this e-mail is valuable is to look at the sender’s e-mail which can be faked and then look at the content,” Wu says. “If you could provide the receiver of the e-mail with the social relationship with the sender, this will actually help the receiver to set up certain policies about whether the message should be higher or lower priority.”

Davis Social Links creates an extra layer in the Internet architecture: on top of the network control layer, it creates a social control layer, which explains the social relationship between the sender and the receiver.

“Our social network represents our trust and our interest with other parties,” Wu explains. “That information should be combined together with the packets we are sending each other.”

Davis Social Links currently runs on Facebook, but researchers are porting it to the GENI platform.

Although based on the popular Facebook application, Davis Social Links represents a radical change over today’s Internet. The current Internet is built upon the idea of users being globally addressable. Davis Social Links replaces that idea with social rather than network connectivity.

“This is revolutionary change,” Wu says. “One of the fundamental principles of today’s Internet is that it provides global connectivity. If you have an IP address, you by default can connect to any other IP address. In our architecture, we abandon that concept. We think it’s not only unnecessary but also harmful. We see [distributed denial-of-service] attacks as well as some of the spamming activity as a result of global connectivity.”

Davis Social Links also re-thinks DNS. While it still uses DNS for name resolution, Davis Social Links doesn’t require the result of resolution to be an IP address or any unique routable identity. Instead, the result is a social path toward a potential target.

“The social control layer interface under Davis Social Links is like a social version of Google. You type some keywords…and the social Google will give you a list of pointers to some of the social content matching the keywords and the social path to that content,” Wu explains.

Wu suggests that it’s better and safer to have connectivity in the application layer than in the network layer. Instead of today’s sender-oriented architecture — where a person can communicate with anyone whose IP address or e-mail address is known — Davis Social Links uses a social networking system that requires both sides to have a trust relationship and to be willing to communicate with each other.

“As humans, we have very robust social networks. With the idea of six degrees of separation, it’s very realistic that you will be able to find a way communicate with another,” Wu says.

Content-centric networks
Another radical proposal to change the Internet infrastructure is content-centric networking, which is being developed at PARC. This research aims to address the problem of massive amounts of content — increasingly multimedia — that exists on the Internet.

Instead of using IP addresses to identify the machines that store content, content-centric networking uses file names and URLs to identify the content itself. The underlying idea is that knowing the content users want to access is more important than knowing the location of the machines used to store it.

“There are many exabytes of content floating around the ‘Net…but IP wasn’t designed for content,” Jacobson explains. “We’re trying to work around the fact that machines-talking-to-machines isn’t important anymore. Moving content is really important. Peer-to-peer networks, content distribution networks, virtual servers and storage are all trying to get around this fact.”

Jacobson proposes that content — such as a movie, a document or an e-mail message — would receive a structured name that users can search for and retrieve. The data has a name, but not a location, so that end users can find the nearest copy.

In this model, trust comes from the data itself, not from the machine it’s stored on. Jacobson says this approach is more secure because end users decide what content they want to receive rather than having lots of unwanted content and e-mail messages pushed at them.

“Lots of relay attacks and man-in-the-middle attacks are impossible with our approach. You can get rid of spam,” Jacobson says. “This is because we’re securing the content itself and not the wrapper it’s in.”

Jacobson says content-centric networking is a better fit for today’s applications, which require layers of complicated middleware to run on the Internet’s host-oriented networking model. He also says this approach scales better when it comes to having millions of people watching multimedia content because it uses broadcast, multi-point communications instead of the point-to-point communications built into today’ s Internet.

More than anything, content-centric networking hopes to improve the Internet’s security posture, Jacobson says.

“TCP was designed so it didn’t know what it was carrying. It didn’t know what the bits were in the pipe,” Jacobson explains. “We came up with a security model that we’ll armor the pipe, or we’ll wrap the bits in SSL, but we still don’t know the bits. The attacks are on the bits, not the pipes carrying them. In general, we know that perimeter security doesn’t work. We need to move to models where the security and trust come from the data and not from the wrappers or the pipes.”

PARC has an initial implementation of content-centric networking up and running, and released early code to the Internet engineering community in September. Jacobson says he hopes content-centric networking will be one of the handful of proposals selected by the NSF for a large-scale experiment on the GENI platform.

Jacobson says the evolution to content-centric networking would be fairly painless because it would be like middleware, mapping between connection-oriented IP below and the content above. The approach uses multi-point communications and can run over anything: Ethernet, IP, optical or radio.

Will the Internet of 2020 include content-centric networking? Jacobson says he isn’t sure. But he does believe that the Internet needs a radically different architecture by then, if for no other reason than to improve security.

“Security should be coming out of the Web of interactions between information,” Jacobson says. “Just like we’re using the Web to get information, we should be using it to build up our trust. You can make very usable, very robust security that way, but we keep trying to patch up the current ‘Net.”

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By Robert McMillan
IDG News Service (San Francisco Bureau)
December 9, 2009

SAN FRANCISCO - What do phishing, instant messaging malware, DDoS attacks and 419 scams have in common? According to Cisco Systems, they’re all has-been cybercrimes that were supplanted by slicker, more menacing forms of cybercrime over the past year.

In its 2009 Annual Security Report, due to be released Tuesday, Cisco says that the smart cyber-criminals are moving on.

“Social media and the data-theft Trojans are the things that are really in their ascent,” said Patrick Peterson, a Cisco researcher. “You can see them replacing a lot of the old-school things.”

Peterson is talking about attacks such as the Koobface worm, which spreads via Facebook and Twitter. Koobface asks victims to look at a fake YouTube video, which ultimately leads to a malicious download. Cisco estimates that Koobface has now infected more than 3 million computers, and security vendors such as Symantec expect social network attacks to be a major problem in 2010.

Another sneaky attack: the Zeus password-stealing Trojan. According to Cisco, Zeus variants infected almost 4 million computers in 2009. Eastern European gangs use Zeus to hack into bank accounts. They then use their networks of money mules to wire stolen funds out of the U.S. They have been linked to about $100 million in bank losses, some of which have been recovered, the U.S. Federal Bureau of Investigation said last month.

With that kind of success, older types of attacks such as instant messaging worms and phishing are now on the decline, Peterson said.

Traditional phishing is becoming harder as consumers become wary of suspicious banking sites and the banks themselves are now adept at getting these sites taken off the Internet.

Those factors make password stealing Trojans like Zeus even more popular, Peterson said. “They’re focusing on other ways to basically accomplish the same thing.”

One scourge that’s not slowing down, however, is spam. Cisco expects spam volume to rise between 30 and 40 percent next year, even though countries such as the U.S. have knocked some spammers offline. In fact, U.S. spam dropped 20 percent in 2009, and the U.S. lost its traditional position as the world’s number-one source of spam. More spam now comes from Brazil, Cisco says.

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By Tim Greene
Network World (US)
December 3, 2009

FRAMINGHAM - Any business that has a corporate VoIP system can now use Skype’s SIP trunking service as a way to cut the cost of corporate phone bills.

The Skype for SIP program goes into general beta testing today after being in limited beta since spring.

So you think you know Skype?

With the service www.skypeforsip.com customers can: enable click-to-call buttons on Web sites; receive inbound calls from Skype endpoints for no extra cost; set up direct-inward-dialing Skype phone numbers that reach desktops through IP PBXs; and, make outbound calls through IP PBXs via supplemental Skype Out service.

Customers must have a broadband Internet connection and configure the SIP settings on their IP PBXs so they can talk to SIP gear in Skype’s network.

Skype has certified Cisco, Shortel and SIPfoundry IP PBXs to work with Skype for SIP and has 20 other vendors including Avaya that are working toward certification. The certification asserts that the technologies interoperate, and Skype provides documentation for certified gear on how to make them work together.

Uncertified SIP-compliant gear can be made to work with Skype for SIP, but users would have to configure it without the aid of product-specific documentation, the company says.

Skype says it has 10,000 businesses that signed up for the beta test, and expects more now that the test is opened to all comers.

The cost of the service is $7 per month per concurrent call channel, which enables one call. If customers sign up for Skype Out at 2.1 cents per minute, the call can be outbound.

Skype plans to monitor actual use of Skype for SIP in combination with Skype Out to determine common calling patterns that may influence new pricing schemes, says Matthew Jordan, enterprise business development manager for Skype. So, for example, part of the service might become free bursting above the number of individual call channels customers contract for so they don’t lose calls during periods of high call volume, he says.

Another possibility might be enabling site-to-site outbound Skype for SIP calls between two sites that have Skype for SIP service. That could include corporate-owned sites as well as sites of business partners, he says.

To sign up, businesses register a Skype Business Control Panel and follow instructions for configuring their system to work with the service, Jordan says. The control panel lets businesses control Skype use, centralizes billing and reporting, and allocates Skype credit and Skype phone numbers. It also manages the businesses’ internal employee Skype accounts.

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By John Brandon
CIO.com
November 24, 2009

FRAMINGHAM - What it is: Telepresence is a high-definition room-to-room video conferencing system marketed by vendors such as Cisco, Polycom and Hewlett-Packard.

Lawyers at DLA Piper used the technology to hammer out the details of a patent dispute. One legal team gathered in San Diego, another met in Palo Alto eight hours up the California coast. They spread documents out on their tables, brewed coffee and chatted for several hours as if they were in one room. The roll-out, begun in July, was so successful that most offices are now clamoring to add the technology, says Donald Jaycox, the DLA Piper CIO.

To read more on this topic, see: Cisco Struggle to Move TelePresence Down Market Prompts Tandberg Buyout and Telepresence Cuts Near $1M in Travel Costs for Law Firm.

Why the Hype: Telepresence is cool and futuristic. Vendors often sell it as an enterprise-class silver bullet for top executive concerns–saving on travel, improving productivity and enhancing collaboration. But most vendors don’t release hard ROI data.

The Real Deal: In many cases, telepresence works well as a replacement for physical meetings. The international accounting firm Deloitte has replaced “thousands” of physical meetings with Polycom telepresence and cut travel costs–important in an economic downturn and as part of a corporate green initiative, says CIO Larry Quinlan. A Forrester Research report published in February found that companies using telepresence save about 20 percent on travel annually.

For most companies, though, video conferencing is more about a webcam feed between laptops. A telepresence suite can cost as much as a row of servers or a new storage area network array. Ted Schadler, an analyst and vice president with Forrester, says high-priced telepresence might be justified to connect large headquarters’ offices. But the fewer the people who use the technology, the smaller the return, says Melanie Turek, a principal analyst for enterprise communications at Frost & Sullivan.

Another challenge has to do with getting room-based telepresence to connect with standard business video conferencing and laptop webcams–so the reach is limited in connecting groups of employees. There is also the issue of how conference rooms must be designed for telepresence. “We had little difficulty with implementation, but some trouble with room build-out such as lighting hot spots and acoustics,” says Jaycox. “Telepresence gives the illusion everyone is sitting around the same conference table, but things as simple as having a thermostat in one room and not in another can spoil the experience” because people quickly realize the other location looks different.

Should You Invest?: If you can afford it and you’ll use it a lot. DLA Piper spent 60 percent of its deployment costs on the equipment, 30 percent on room-readiness, and 10 percent on installation. Jeff Steinhorn, the CIO at Hess, has implemented telepresence in four global locations. But he says the technology should fit the need: webcams for quick chats, telepresence for important meetings with senior executives. He is watching the market as the low-end improves and the high-end gets less expensive. Getting the two to connect? Priceless.

John Brandon is a freelance writer based in Minnesota.

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By Stephen Lawson
IDG News Service (San Francisco Bureau)
November 9, 2009

SAN FRANCISCO - Two investment consulting companies laid out objections to Cisco’s US$3 billion offer for Norwegian videoconferencing vendor Tandberg on Friday, saying in an open letter to Cisco and a press interview that the bid undervalues Tandberg.

Cisco and Tandberg announced the deal on Oct. 1, but it still needs to be approved by Tandberg’s shareholders. The agreement requires owners of 90 percent of the company’s shares to sign off on the acquisition by Nov. 9. According to recent media reports, holders of 24 percent of Tandberg stock don’t plan to accept the deal. Cisco suggested on Monday that it might drop its offer rather than raise it.

Acquiring Tandberg, one of the major suppliers of videoconferencing equipment, would expand Cisco’s already strong position in technology for virtual meetings. Cisco has high-definition, immersive videoconferencing systems in its Telepresence line as well as desktop collaboration offerings in its WebEx line. Chairman and CEO John Chambers has said video is the key application that will shape communications and drive network infrastructure growth in the coming years.

Panta Capital Managing Director Peter Germonpre said in an interview that Cisco would have to offer at least 170 Norwegian Kroner per share, about 11 percent above the current bid of 153.5 Kroner, according to a Wall Street Journal report. Germonpre reportedly said Panta and investment consultants Scott & Associates own less than 1 percent of Tandberg but have heard other shareholders take the same view.

In an open letter on behalf of Tandberg shareholders, addressed to Chambers and Chief Strategy Officer Ned Hooper, Panta and Scott said Cisco isn’t offering enough of a premium.

Among other things, the consultants said Tandberg’s third-quarter financial results beat the consensus estimates of analysts for revenue and profit. In addition, they said estimates of the company’s 2009 results have fallen by only about 9 percent, outperforming estimates for the technology sector and for Tandberg rival Polycom, which fell between about 30 percent and 45 percent. They said Cisco is valuing Tandberg on a par with Polycom while the Norwegian company is actually outperforming its competitor.

When the deal was announced, Cisco said its offer represented a 38.3 percent premium over Tandberg’s share price on July 15, which Cisco said was just before the company’s stock started to rise because of takeover speculation. Panta and Scott rejected that argument, saying Tandberg had been seen as a takeover target before then.

Cisco reiterated its position on the Tandberg offer in a prepared statement.

“We believe we are paying a fair price for a quality asset, and our offer comes recommended by the Tandberg Board of Directors,” Cisco said. “Further, Cisco’s general approach to M&A activities is that no acquisition should be pursued or completed if it runs counter to the broader principles of prudence and financial fairness.”

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By Lucas Mearian
Computerworld (US)
October 6, 2009

FRAMINGHAM - Brocade Communications Systems Inc. has hung a “for sale” sign on its door, according to a report today in the Wall Street Journal . Brocade declined to comment on the report.

Hewlett-Packard Co. and Oracle Corp. have shown interest in buying Brocade, which make switches for routing data storage traffic, according to the report, which added that an agreement is not imminent.

Brocade is said to be valued at about $3.2 billion. The company reported a loss of $21 million on sales of about $493.3 million in the its 2009 fiscal year’s third quarter that ended Aug. 1.

San Jose-based Brocade has about 2,800 employees.

Brocade late last year acquired Foundry Networks Inc. whose IP networking technology gives it a leg up in the server networking market, and puts it in a stronger competitive position rival Cisco Systems Inc.

“The question is: ‘do the server vendors want to increase the competitive pressure against Cisco because Cisco is now in the server business?’” said Brian Babineau, an analyst with the Enterprise Strategy Group in Milford, Mass. “I think that’s what makes Brocade more attractive, and you can consider Oracle in the server business as well because they plan to own Sun .”

Babineau said he has heard rumors as recently as last week about Brocade putting itself on the block. If true, he added, the timing isn’t surprising.

Over the past seven or so years, switch maker Cisco has added a line of storage switches and routers that make it a heavy player in the storage business. Just last month, it was reported that Cisco and EMC Corp. were in talks to create a technology services arm. Earlier this year, Cisco, EMC and others said they jointly developed a new storage blade server to be sold by Cisco.

Brocade has also been making moves to attract new sales channels by signing reseller agreements with EMC rivals IBM, Hewlett-Packard Co. and quasi-competitor Dell Inc.

Dell has increased its presence in business-class data storage systems over the past few years, originally through reseller deals with EMC and recently with its own line of data storage products that are moving from entry-level to midrange. Dell’s acquisition of storage vendor EqualLogic two years ago likely placed a strain on its reseller relationship with EMC.

Babineau said Hewlett-Packard may be the most appropriate suitor for Brocade because it has an established networking and a storage portfolio of products, and because Cisco is increasingly competitive with HP .

“It’s very logical. If you look at the timing, it’s almost like a perfect storm for Brocade,” Babineau said. “Exiting a Foundry integration process, potential uptick in IT spending starting shortly, and big IT companies wanting to compete against Cisco with Brocade being one of the only viable candidates in that market.”

“This is not about storage, but about networking,” he added.

Another source, who asked not to be named, said that HP executive Dave Donatelli , who had headed EMC’s storage unit until earlier this year, could help HP position Brocade’s storage offerings against those of his former firm. “I just think Donatelli has some real institutional knowledge after selling a good portion of Brocade’s products when he was with EMC,” the source said.

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UC for Competitive Enterprises

By Fei Lumbania on September 25, 2009

By Tom S. Noda
Published in the CWP August 2009 issue

Although the present pace of unified communications (UC) adoption in the Philippines is reportedly low and slow, technology firms continue to make advancements, having tested and proven its benefits to some popular organizations.

For example, UC’s power, according to Microsoft, helps a company to reduce costs on travel, communications and IT, while at the same time enabling the organization to improve on its business operations in a more sustainable way.

Data collaboration and convergence are the other terms used to describe UC. Convergence refers to achieving new IT capacities by mixing up various technologies, while collaboration refers to having an access into a single interface to achieve collaboration or real-time business results.

UC, therefore, is an innovation that binds telephony and computing for “real-time” messaging, whether email, voice, SMS (text messaging), fax, among others. The said technologies will have the capacities of real-time communication services like instant messaging or chatting, video conferencing, IP telephony, and even telepresence.

To learn more about the latest advancements on UC, Computerworld Philippines interviewed three UC vendors such as Avaya, Cisco, and Microsoft, who continue to innovate on the technology to help businesses streamline operations while cutting on technology costs and having new IT capabilities.

COST SAVER
For Avaya, UC was a natural progression of the company’s telephony solutions and now offers a portfolio of UC architectures that serves as, what they call, “cost saver” in these tough economic times.

Edgar Doctolero, country director of Avaya Philippines, shares that earlier this year Avaya unveiled its breakthrough architecture on UC called the Avaya Aura. It is an evolution of Avaya’s open and extensible IP communications platform.

“Avaya Aura packages new and existing functions, including communication manager, and enables SIP-based session management,” he says. “Aura simplifies complex networks, reduces infrastructure costs, and connects employees at any location. It delivers voice, video, unified messaging, presence, web applications, mobile clients, and multimedia conferencing.”

Doctolero claims Avaya Aura helps businesses in saving on IT costs since they can leave existing multi-vendor equipment and applications in place and bring in the benefits and simplicity of Avaya Aura’s architecture to drive significant and rapid return on investment (ROI) and with the promise of greater business agility in the future.

“We’ve been working on to improve our UC in the last six years and our focus has been on voice solutions and applications development,” Doctolero says, noting Avaya’s customers for UC range from small and medium-sized businesses (SMBs) and even large enterprises.

“We have solutions tailored fit for organizations of all sizes across all industries, most especially if communications is an integral part of their business,” he says.

Besides the enterprise, the other sectors that Avaya currently caters with its UC solution are manufacturing firms, banks, call centers, financial services particularly on insurance claims.

Doctolero says UC offers a big help when it comes to loans applications and enables faster business processes.

However, he stresses that “no IT vendor has end-to-end UC solutions,” so Avaya partners with companies of different communication devices.

“Some of Avaya’s handheld device partners include Blackberry, Nokia, Samsung, and Apple iPhone. We run mobile applications with these devices, involving desktop integration, collaboration, and conferencing,” he explains.

The executive says the significance of UC among SMBs is that it places them in global competition against big corporations. For instance, he cited the benefits of using Avaya’s IP Office solution which enables local SMBs to build their own contact center.

Doctolero shares Avaya this August is scheduled to launch in the Philippines its IP Office Software that provides a set of tools to help companies streamline operations, centralize management, and reduce total cost of ownerships (TCO) for converged networks for SMBs with multiple locations.

MOBILE POWER
Yet for companies who want to exploit on mobility, Cisco made enhancements last March on its UC system that enable mobile access ranging from improved video collaboration and extended interoperability across applications and devices such as Cisco WebEx Connect, Cisco TelePresence, Microsoft Office Communicator and the Apple iPhone.

Stephen “Tep” Misa, country manager of Cisco Philippines, reveals that for businesses, the new Cisco UC solutions streamline workflows, optimize collaboration and accelerate decision-making.

“Our differentiated architectural approach to unified communications and collaboration allows customers to integrate and interoperate with Cisco solutions, homegrown business applications and third-party products. By delivering an ‘any-to-any’ platform, Cisco gives customers flexibility in how they transform communication and collaboration in any workspace, whether that workspace is a mobile device, contact center environment, desktop client or Cisco Unified IP Phone,” Misa explains.

The executive notes that UC targets all the market segments.

“We have been very successful in delivering unified communications from SMBs to enterprise segments and we’ve also done implementation on government agencies, contact centers, among others,” he says.

Misa shares Insular Life, an insurance company, is one UC customer of Cisco today. The company deployed the solution in its three sites in Makati, Cebu, and Alabang.

According to Misa, Cisco’s UC uses a “pervasive” reach of an intelligent network to more closely link communications with business processes. Thus, the approach enables them to build voice and other UC innovations into the network so that enhanced communication and collaboration go everywhere the network goes.

“Because Cisco integrates intelligence throughout the network, unified communications are more secure, more reliable, and easier to manage,” he claims.

With the advent of Web 2.0 and other social media tools, Misa says Cisco recently decided to keep up the pace of innovation and raise the level to an even broader set of tools which they simply termed as collaboration.

“The Cisco Collaboration portfolio is a solution of network infrastructure, communications devices and software that helps to create a seamless, highly secure collaborative workspace experience, ranging from text chat to UC, to WebEx to TelePresence,” Misa says.

UNIFIED PLATFORM
Meanwhile, in response to the global financial downturn, Microsoft developed its Unified Communications Suite targeted at organizations whose main objective is to reduce the operating costs of travel, telecommunications, and IT, while enabling them to improve their business outcomes.

“Organizations nowadays are looking at how they can minimize and control operational costs without sacrificing their competitive advantage,” says Marivi Abueg, product manager for Information Worker, Microsoft Philippines.

“At Microsoft, we believe that our UC solution is a platform that is truly unified. By this, we mean that the platform we are offering allows seamless integration with applications like Office, Outlook, Sharepoint, CRM and many others.”

Abueg says because of the connection of Microsoft’s UC solution to the mentioned applications, users are able to do tasks efficiently and effectively which in turn transforms and improves the way people do business, like making a call right out of an email inbox or from a Sharepoint site.

Among the actual users of Microsoft’s UC suite are AXA Tech, BMW, Care1st Health Plan, CG35, City of Bellevue, Shell, Volvo, and many others.

Locally, LBC Express, a popular courier and money remittance firm in the Philippines, is currently in the process of implementing Microsoft’s UC platform into their IT infrastructure.

LBC’s move, Abueg says, was brought about by the need of the organization to cultivate employee productivity as well as improve their communication system across all branches of their company.

“LBC Express wanted a technology that can not only bridge the gap in terms of their communication system across branches, but also provide them an easier way to handle and exchange data,” she says. “With the company’s move to expand their branches overseas, solutions must not only fix the problem, it should also give them the capacity to develop better ways to serve their customers better.”

With the help of Microsoft’s partner First Data Corp., LBC Express initiated the implementation of the UC Suite to its IT infrastructure earlier this year.

Microsoft’s UC offering is a “UC-client-software-suite” which includes email, instant messaging, presence, unified messaging, audio & video conferencing, as well as collaboration services.

The key products of Microsoft’s UC platform include the Exchange/Outlook for e-mail & UM, Office Communications Server (OCS), and LiveMeeting for conferencing and collaboration.

“Earlier this year, we have successfully released the second version of Office Communications Server. And by the end of the year, we will ship Exchange 2010, our next release of our e-mail server,” Abueg says, adding Microsoft also offers its UC solution as a service through the Microsoft Online.

UC IN THE FUTURE
Despite the many benefits of UC, the Philippine UC market remains relatively small compared to other Asia-Pacific countries, according to research firm IDC Philippines.

IDC tells Computerworld Philippines that the economic crisis has caused spending in UC to slow down, and this will likely continue throughout 2009.

Although recovery is expected in 2010, IDC believes spending in UC will see good growth on that time as there has been a significant increase in telecommuting among enterprises recently, which means that many companies will be placing more value on having the ability to collaborate and enhance productivity with minimum traveling required.

IDC says among the local sectors that will benefit from UC adoption in the future are healthcare, IT and IT services, and most especially telco companies who are currently on top in the adoption rate.

Yet IDC says they see interests from a wide range of verticals, including hospitality services, utilities and manufacturing to adopt UC in one to two years time.

“Rather than committing to full implementations, I think companies will be looking to transition to UC in project-sized steps. And, as we move in to more cost-conscious times, both large enterprises and SMBs alike will be looking to recognize an ROI over a period of 12-18 months,” Doctolero says.

He adds Avaya also expects an increase adoption of UC across the region as more businesses revisit their IT strategy and opt for solutions that lower their cost of doing business.

“As a report by independent market analyst Datamonitor found out, economic issues are set to drive, rather than inhibit, growth in unified communications,” notes Doctolero.

As for Cisco, Misa says innovation will take the company forward to the point where high-end video technologies such as TelePresence will become affordable enough for the home and every device will be connected into the Internet of things. “This is the future.”

Microsoft expresses the same positive sentiments. “The UC solutions will be able to transform businesses in the same way e-mail changed the business landscape in the 1990s. Also, as the UC industry moves from costly and incompatible PBX/IP PBX to easy-to-use and cost-effective, we believe the innovations on this transformative solution will allow for simplified and better user interfaces, deeper integration into workflow processes and more flexible deployment options,” says Abueg.

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By Matt Hamblen
Computerworld (US)
September 4, 2009

FRAMINGHAM - In large multinational corporations, expertise that could jump start a stumbling marketing or development plan may be hidden within the staff ranks. Finding that staffer has long been a problem for corporate executives and project managers.

Managers at Proctor and Gamble Co. and Cisco Systems Inc. yesterday said that their managers now have a variety of options, ranging from high definition videoconferencing to instant messaging and wikis, for quickly bringing together people and their ideas.

P&G and Cisco have been sharing information and technology for seven years in their separate efforts to roll out a variety of collaboration tools — from both Cisco and other firms. Using the tools have brought both companies the expected cost savings on travel and less wear and tear on their workers. And as a bonus, both companies have been able to discover ideas and intellectual property previously hidden in cubicles in cavernous office buildings, said the managers during a roundtable discussion that took place over telepresence technology yesterday.
“We connect in clicks, with video anywhere and work everywhere, so work is not a place but something you do,” said Laurie Heltsley, director of global business services at Cincinnati-based P&G. “The ultimate IP we have is [our] people and the collection of their expertise and everything associated with their identity.”

With 138,000 workers in 80 countries, the $80 billion consumer products giant now finds collaboration tools to be a vital part of the business, she said. “It is an absolute necessity to be able to collaborate every day. We have a mandate to brainstorm, to listen, to innovate, where competition is fierce.”

P&G found years ago that its product research and development teams could benefit from tapping expertise spread throughout the company, Heltsley said. “We’ve found we achieve more together than we achieve alone.”

Heltsley said that the ability to detect the presence of another worker through an Internet connection — and to find out if they are available for an IM or phone chat or via other modes such as a video conference — has become the most important feature of collaboration tools for P&G. “It’s not chat that’s so important, although that’s still central to this whole collaboration process,” she said. “It’s knowing someone is available and having the mechanism to know somebody is there you can contact that person.”

Heltsley didn’t offer specific savings figures from using the collaboration tools, though she noted that the company has saved $4 for every $1 invested in 70 high-end telepresence systems in four regions of the world the company started installing two years ago. Those high-definition systems are used four times as often as the prior versions of videoconferencing systems installed at the company.

P&G is eager to expand collaboration capabilities, she said, and the company wants to try out a new enterprise collaboration platform from Cisco when a beta version is released in two months.
Cisco CEO John Chambers has declared that he wants Cisco to be the leader in collaboration software in coming years, noted Sheila Jordan, vice president of communication and collaboration IT at the networking firm. In fact, she said, Chambers has begun using a video blog to communicate while Cisco posts thousands of videos on an internal channel it calls “C Vision.”

In addition to offering insight and information, the videos and collaboration tools help Cisco create a great sense of community within the ranks, something that is essential to success but hard to enumerate, said Rick Hutley, vice president of Cisco’s Internet business solutions group.

Hutley tallied Cisco’s total savings from using collaboration tools during fiscal 2008 at $691 million.

Hutley agreed with P&G’s Heltsley about the ability of collaboration to bring internal experts together. “We have virtual experts, because we don’t have enough experts to be in enough places enough of the time,” he said. “There’s a huge opportunity to leverage skills and expertise you already have in your company, but the problem is finding it.”

Part of Cisco’s approach to collaboration includes building online self-help tools that can be accessed from anywhere over the Internet. For example, he noted that internal Apple Macintosh users created a Mac Wiki to provide fellow internal Mac users with information on fixing bugs and other information. Using the internal Mac expertise has saved the company an estimated $4 million that it would have had to spend on hiring Mac experts to help with trouble tickets, Hutley estimated.

And “the actual (dollar) savings is minor” compared to the value building a sense of community and tapping into internal expertise via the collaboration tools, Hutley added.

Cisco doesn’t even make wiki software, Hutley noted, but had used it along with other tools, noting that there are many workers in any organization who enjoy contributing ideas to others like the Mac enthusiasts. “Give them a stage and they’ll stand on there and sing all day,” he said.

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By Stephen Lawson
IDG News Service (San Francisco Bureau)
September 2, 2009

SAN FRANCISCO - Cisco Systems is developing a collaboration software platform that will allow enterprises to combine social networking, presence, content and transactional applications in a single interface.

The Enterprise Collaboration Platform is scheduled to be announced in early November and should be available in a beta-test form around that time, according to Sheila Jordan, vice president of IT at Cisco. The company is already using elements of it internally. The product will work with software from other major vendors, such as Microsoft’s Exchange and popular CRM (customer relationship management) and ERP (enterprise resource planning) packages, though only the top three or four in each category, she said.

Cisco has been building toward such a package for a few years, emphasizing the importance of rich communication for organizational productivity. But the package the company showed off on Tuesday, during a Cisco Telepresence live video session with reporters, looked to be an aggressive grab for computer-screen real estate and user mindshare.

Cisco envisions the home screen for the platform as the first thing employees see when they start work in the morning and the place they go to find out what’s happening in their company and their business tasks. The top of the screen might show a companywide video message from the CEO, columns on the sides could show the status of the employee’s key contacts and links to their communities in the organization, and a lower part of the screen could be taken up by an interface to the major applications they use.

A company could lock in some elements, such as the CEO’s video message, while allowing each employee to personalize the rest of the page, Jordan said. The platform would interoperate with Cisco’s WebEx PC-based collaboration platform and Telepresence high-definition videoconferencing system, as well as the e-mail and calendar applications that most enterprises use, she said. The platform will include a single sign-in for all the resources available through it, developed using CA’s SiteMinder technology.

Cisco is still working out some aspects of the software, such as security, policies, and how to deal with each form of communication that would be produced by it. For example, the platform will treat instant messages like phone calls rather than like e-mail messages, which are considered business records. The company also is working out how much the software will cost and what sales channels will sell it.

The company plans to extend the software to mobile devices too, but that will come later, Jordan said.

Laurie Heltsley, director of strategic projects at consumer products company Procter & Gamble, said the upcoming platform is attractive because it combines many components that by themselves aren’t very exciting.

“I think it’s in the integration where the power is,” said Heltsley, who participated in the Telepresence session on Tuesday. Procter & Gamble is on Cisco’s Customer Collaboration Advisory Board, made up of seven companies, which gives feedback to Cisco on its collaboration strategy. Those companies should have a beta version of the enterprise collaboration platform in about 60 days, Cisco’s Jordan said.

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By Nancy Gohring
IDG News Service (Seattle Bureau)
August 26, 2009

SEATTLE - Cisco Systems downplayed a vulnerability in some of its wireless access points, reporting Tuesday that there is no risk of data loss or interception.

But AirMagnet, the wireless network security vendor that discovered the issue, said the hole could still lead to problems.

The vulnerability is based in a feature that makes it easy for Cisco access points to associate with a controller in the network. Existing APs broadcast information about the nearby network controller they communicate with. When an enterprise hangs a new AP, that AP listens to information broadcast by other APs and knows which controller to connect to.

AirMagnet worries that a person could “skyjack” a new AP by getting the AP to connect to a controller outside of the enterprise.

Enterprises can avoid that scenario by configuring their access points with a preferred controller list, Cisco said. That bypasses the over-the-air provisioning process that could result in an AP connecting to an outside controller.

Also, Cisco said that even if an AP did connect to an unauthorized controller, workers would then be unable to connect to that AP. That would prevent a hacker from intercepting their communication.

However, once an AP is connected to an unauthorized controller, a hacker might then be able to access the company’s entire network, said Wade Williamson, director of product management at AirMagnet. “Someone being able to drill into your wired network is much more concerning than users not being able to check e-mail,” he said.

Cisco did not immediately respond to a question about the potential of that scenario.

Cisco rates the vulnerability as unlikely to be used. It notes that in order to exploit the hole, an attacker would have to be able to deploy a Cisco controller within radio range of a newly installed AP.

The vulnerability affects Cisco Lightweight Access Point 1100 and 1200 series.

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By Jim Duffy
Network World (US)
July 17, 2009

FRAMINGHAM - Cisco reportedly laid off up to 700 employees Thursday from its San Jose headquarters.

According to several reports, including the Wall Street Journal and MarketWatch, the workforce reduction is part of the 1,500 to 2,000 positions earmarked for elimination early this year. Cisco is looking to cut between $1 billion and $1.5 billion in expenses during the economic downturn, which is hammering sales.

In the third quarter of Cisco’s 2009 fiscal year, revenue fell 17%. Cisco is expected to record another double digit decline in sales for its fiscal fourth quarter, which ends later this month.

Cisco acknowledged that it let some employees go this week but did not confirm the numbers in the various reports. Speculation has been swirling that the axe would fall at Cisco.

“This limited restructuring is part of our ongoing, targeted realignment of resources and was previously discussed on our fiscal second and third quarter 2009 earnings calls,” a company spokesperson stated in an e-mail to Network World. “While Cisco constantly manages its business priorities, resources and overall employee alignment as part of our overall business management process, we are sensitive to the impact these decisions have on employees during this challenging economic environment. We are doing everything possible to minimize the impact on employees affected by the limited restructuring.”

Cisco has been quietly engaging in limited restructurings throughout the year, some related to the 1,500 to 2,000 positions publicy disclosed, and others not.

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Cisco Telepresence

By Fei Lumbania on July 9, 2009

Cisco unveiled an evolutionary new data center architecture with the Cisco Unified Computing System during a press conference at Cisco Philippines in Makati. Speaking to reporters from Cisco Singapore via Telepresence videoconferencing are Cisco Asia Pacific Data Center Business Development Manager Pete Nicholls (second from the left on the plasma TV screen) and Cisco Asia Pacific Data Center Sales Managing Director Andre Smit (third from left on the plasma TV screen).

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By Stephen Lawson
IDG News Service (San Francisco Bureau)
July 7, 2009

SAN FRANCISCO - At its user conference in San Francisco last week, Cisco Systems boasted about the 30 new businesses it’s developing. One is scheduled to launch by the end of this year — in a very literal way.

cisco-irisx1

The company that pioneered the Internet router is about to enter a new frontier, sending one into geostationary orbit on a satellite. It’s the first big step in a U.S. Defense Department-led initiative, called Internet Routers In Space (IRIS), that could eventually make it easier and less expensive to get high-speed Internet access where wires and cables don’t reach.

Satellites carry Internet data and connect to the Internet through base stations on the ground, but they are really a separate network, said Greg Pelton, general manager of IRIS at Cisco. An Earth station beams a signal up to the satellite at a certain frequency, and the craft bounces it back down to another, predefined Earth station. Users, such as service providers and government agencies, have to lease that frequency and sit on it whether they are using it or not.

Satellite links represent discrete point-to-point connections in an Internet that’s designed to route packets around the world on any peering network and any kind of physical link. That’s because there are no routers in space, according to Pelton. If communications satellites had routers, they could take in IP (Internet Protocol) packets and send them to a variety of places, via different Earth stations or other satellites, forging new links whenever needed. Rather than having to pick a particular link and lease it, users could just pay for an Internet service that uses satellites as part of its physical backbone.

Routing in space would also cut down on lag times, satellite consultant Mark Chartrand pointed out. Because routing can only be done on the ground today, data packets have to be sent to Earth and back every time they are forwarded from one satellite link to another, he said. That adds one-quarter of a second of latency per round trip. Routers could solve that.

“It makes satellites smart, and it avoids hops,” Chartrand said.

Some satellites, such as those used by Iridium, can communicate directly with each other, but not using the universal standard of IP. In fact, current satellite technology is largely made up of expensive, proprietary equipment, Chartrand said.

Two recent developments have readied the satellite industry for IP routers, according to Pelton. One is an explosion in the capacity of satellites, from a typical capability of about 2Gb per second (Gbps) to as much as 150Gbps. This became possible because of technology that let satellites tap into a set of frequencies called the Ka band, as well as a new antenna technology called “spot beams.” Rather than using one antenna to reach a whole continent, some satellites now have many antennas, each focused on a certain area. All these “spot beams” can use the same frequency at the same time, which multiplies how much data can be transmitted on that frequency, Pelton said.

That capacity is needed as users demand higher performance for new forms of content, especially video, Pelton said. And satellite broadband providers are already converting their land-based backhaul networks to IP, so they want to extend it across their infrastructure, he added.

Cisco already has one IP router in space. About five years ago, the company modified one of its Mobile Access Routers and sent it into orbit on a scientific satellite. Cisco has used that router for experiments, but it has little capacity and not enough power available to operate full time, Pelton said.

The real test begins with the launch of a purpose-built device that is already in the IS-14, a major communications satellite from satellite operator Intelsat, awaiting a launch scheduled for the end of this year. IS-14 originally was set to go up in the first quarter of this year, but the date was pushed back by overall launch delays at the Kennedy Space Center in Florida, Cisco said. Once IS-14 is in orbit, the U.S. government will experiment with the router for three months, after which carriers and private enterprises will test it for about a year, Pelton said.

A space-based router can’t be built from inexpensive, off-the-shelf components, Pelton said. Everything down to the processors themselves has to be built to withstand large amounts of radiation over an expected life span of 15 years, so Cisco turned to specialized component providers. Cooling is also a problem, despite the extreme cold of the vacuum of space, because there are no convection currents to move heat away from the router. Therefore, the router effectively needs to have a heat sink that makes contact with outer space itself, Pelton said.

Like other Cisco routers, the IRIS router can be managed remotely, Pelton said. But because it will be impossible to make a service call in person, there is extra redundancy built in. It’s actually two routers in one, with one unit for redundancy, and includes two separate modem devices, also for redundancy. The whole package measures about 24 inches (61 centimeters) by 18 inches by 18 inches, he said. It’s one part of a satellite the size of a school bus and is connected to just three of the more than 60 transponders, or antennas, on the satellite, he said.

Cisco believes the router will have a throughput of about 100Mbps once in space, a small figure for Earth-based routers, unprecedented in orbit. It will have Cisco’s full IOS (Internetworking Operating System) software. It also includes IPSec (IP Security) capability for encrypting traffic.

Power is also an issue. Despite the fact that this type of satellite typically operates on 5,000 to 7,000 watts of power from its solar panels, only a small fraction of that is available to the router, Pelton said.

Cisco’s ultimate vision is a large network of satellites with routers, which could carry out routing among themselves. “When the technology reaches the right level of maturity, it should be the main mission of the satellite,” Pelton said. Cisco has no projection of how big the market for space-based routers will be, nor how much it has invested in IRIS, for which it funded development and manufacturing of the router. But the worldwide satellite market is about US$125 billion a year and growing at a double-digit rate, Pelton said.

There is a lot of interest in this idea, especially from the military, according to Chartrand. Armed forces need low-latency communications within war zones that are hard to predict, he said. Also, a routed network of satellites could continue operating even if Earth stations were destroyed. The U.S. Air Force has pushed back the launch of its own planned satellite router to 2019, a move that should benefit Cisco, Chartrand said.

How real Cisco’s satellite dreams turn out to be will become clearer once the satellite is in orbit and test results come in, he said.

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By John Mark V. Tuazon
Computerworld Philippines

As the demand for cloud services continuously increase, solutions provider Cisco introduces a Unified Service Delivery system, aimed at helping providers build a foundation for cloud services through the integration of Cisco’s data center portfolio and Unified Computing architecture.

With the new solution, the company said, providers can deliver video, data and video centers from the data center for optimum quality, service and costs-optimization, easing the provider’s transition to offering new services.

Cisco said it is responding to increased demand for connected experiences, which has contributed to 46% compounded annual growth rate in global Internet traffic, according to data from the recent Cisco Visual Networking Index.

“The efficient delivery of highly secure cloud computing services places unique demands on virtualized environments,” explained Martijn van Zoeren, director, iTricity. “By addressing virtualization and highly secure interconnection in the Unified Service Delivery architecture, Cisco is demonstrating that it has a clear understanding of the issues.”

Cisco’s new solution unifies, integrates and interconnects networks for efficient and speedy delivery of data. Purposely built for virtualization initiatives, Cisco’s Unified Service Delivery promises to deliver a highly secure virtual service experience for their customers.

“Cisco is uniquely suited to provide the infrastructure to make the Unified Service Delivery solution a reality and also provide the commitment and stability to be the partner of choice for service providers, for many years to come,” said Kelly Ahuja, senior vice president and general manager, service provider routing technology group, Cisco.

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SAN FRANCISCO - Regus, a provider of rented space and service for business, is getting set to deploy Polycom telepresence suites in at least 30 locations worldwide after a similar 2007 arrangement with Cisco Systems fell through.

Regus will rent out the suites for about US$400 an hour to enterprises that need to bring widely dispersed people together but don’t want to fly them around the world. The deal, worth more than $45 million over five years, involves Polycom equipment and Cable&Wireless network infrastructure. The first suite is set to open in London this summer, Regus CEO Mark Dixon said.

The deal came in the aftermath of a high-profile stumble for Cisco’s TelePresence Meeting system. Launched in late 2006, it has been the flagship of the company’s push for more video in enterprises and homes. When it hit the market with a price tag of $598,000 for two rooms, Cisco’s product claimed a more lifelike experience than traditional videoconferencing and put the spotlight on high-definition video meeting systems. Generically called telepresence, the new meeting technology typically uses large, high-definition displays and audio systems to simulate a real meeting.

In March 2007, just months after the system was introduced, Cisco announced that Regus would set up TelePresence suites in 50 locations around the world. Regus clients and the public would rent these rooms for virtual meetings among the Regus sites or between those suites and other Cisco TelePresence systems. But the suites were never set up. Cisco’s technology ended up being too hard to implement, and Regus was concerned about interoperability with other vendors’ videoconferencing and telepresence systems.

“It was not possible to execute, in terms of the equipment,” Dixon said. “Maybe too early stage, I don’t know.” There were “technical hitches and all kinds of hitches,” Dixon said, without going into detail.

“For us, it’s ease of operation,” Dixon said. “We’re a normal company. If we have things that are too complicated to execute on and to implement, then in a way, that defeats the object of why you’re doing what you’re doing. It’s to simplify your life, not to make it more complicated.”

Dixon described the failed rollout as frustrating. “In the end, we didn’t go ahead because life got too complicated. … We moved on with our lives. … We spent a lot of time on it, and it didn’t come to anything.”

Regus began looking for alternatives immediately, and it worked with Polycom for about a year on the new deal, which was announced last week. Regus is a long-time Polycom customer, having offered videoconferencing systems from the vendor for about 15 years, Dixon said.

Cisco referred questions about the deal to Regus but expressed optimism about the public telepresence business.

“Cisco sees a significant opportunity in providing telepresence suites for public use and is continuing to look for new ways to extend this technology to more people in more places through the help of key partners,” the company said in a written statement. The company has deployed TelePresence at another network of rental suites, located in Taj brand hotels in India and elsewhere.

It’s not likely that immature technology sunk Regus’s Cisco deployment, because the system hasn’t changed much since early 2007, said Wainhouse Research analyst Ira Weinstein. Many telepresence rollouts turn out to be harder and more expensive than expected, he said.

“This is a complicated product no matter who the vendor is,” Weinstein said. There are always special requirements for space, lighting, networking and other aspects of the deployment, though these are especially strict with Cisco’s product, he said. For example, in some cases, some companies are surprised by how many modifications they need to make to a room before a telepresence system is installed. But for 80 percent of companies rolling out telepresence, there’s no shock factor, Weistein said.

Interoperability is a bigger issue, particularly with service providers like Regus, Weinstein added. The more endpoints they can manage to connect with, the more customers they can attract to a rental suite, he said.

“Every little step away from total interoperability can have a major impact on the value [of Regus's product],” Weinstein said.

Cisco TelePresence isn’t based on the H.323 video standard that Polycom and most other systems use, so Polycom does tend to do a better job with a wide variety of videoconferencing systems, Weinstein said. To communicate with H.323 gear, Cisco has to go through a gateway device.

“You may get connectivity, but it’s difficult to maintain the telepresence experience,” Weinstein said. “The interoperability they have today is a compromise.” Cisco is working on improving this, he added.

Regus will be deploying the Polycom RealPresence Experience 210M system, which features a contoured screen 8 feet wide and 4 feet tall, plus high-definition stereo audio and embedded content displays. It supports video resolutions all the way up to 1080p at 30 frames per second and can have ten people on camera at once in each room, according to Polycom. It has a list price of $299,000. Polycom’s telepresence systems can interoperate with all other platforms except Cisco TelePresence and Hewlett-Packard’s Halo, Polycom said.

By Stephen Lawson
IDG News Service (San Francisco Bureau)
May 07, 2009

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By Tom S. Noda
Computerworld Philippines
March 30, 2009

Responding to changes in the IT landscape brought about by virtualization, Cisco formally launched its unified computing architecture which it claims will lead the transformation of next-generation data centers.

In a recent telepresence press briefing at Cisco Philippines, Andre Smit, managing director of Cisco’s data center sale’s group in Asia-Pacific (AP), announced that the company is targeting the data center market, pegged at $US85 billion, with its new unified computing strategy.

“Our unified computing system can meet the market needs by delivering a unique solution that unleashes virtualization,” he said, noting that Cisco’s strategy is to pursue the opportunities in the data center market which involves hardware, software, services, as well as networking.

Pete Nicholls, business development manager of Cisco data center in AP, reported that about $20 billion of the market opportunity for data centers can be addressed by their unified computing offering.

He explained that unified computing system is designed to unleash the full potential of a data center, and virtualization can help customers reduce total cost of ownership (TCO), increase business agility, and improve energy efficiency.

“On average, 75% of IT budgets in data centers are spent on operating costs due to the high cost of managing the complexity in data centers,” Nicholls said. “And unified computing can help increase business agility and improve energy efficiency.”

Smit said unified computing provides the solution since what is needed is a “cohesive system” that unites computing, the network, storage access and virtualization into one single system, leading to a simplified management.

“Virtualization is transforming the data center because it delivers significant benefits like server consolidation, increased utilization of data center resources, and it improves availability to support mission critical applications,” he said.

However, both executives noted that some business challenges still remain, such as limited scalability, management complexity, and lack of coherent network policies and security. What IT organizations must do, they said, is to weave together the complex network, compute virtualization and management software.

“It’s as though a car buyer would have to purchase a car frame from one vendor, an engine from another vendor, wheels and seats and controls from other vendors, then assemble it himself, create a dashboard, and fine tune it for optimal driving,” Smit explained.

Dubbed Data Center 3.0 Strategy, Cisco’s unified computing, according to Smit, is more than just a product since it is a platform for integration, computing, networking and virtualization.

He said the system shall undergo pilot testing in the next three to six months for evaluation and might be released by end of the year.

The company recently unveiled an ecosystem of partners to stimulate market adoption of unified computing. Some of Cisco’s new partners include Accenture, BMC Software, EMC Corp., Intel, Microsoft, and VMware.

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By Tom S. Noda
Computerworld Philippines
February 13, 2009

Aiming to deliver a unified communications (UC) service that is affordable for small and medium enterprises (SMEs), Cisco Philippines and Infocom Technologies Inc. have partnered to provide the “first ever” managed UC solution service in the Philippines.

Dubbed as “Office-in-a-Box,” the package includes outbound VolP (Voice over IP), high-speed Internet (DSL), SIP (Session Initiated Protocol)-based IP-PBX (IP-based private branch exchange, which is the brains of a telephony system), e-mail hosting, Web hosting, video conferencing, firewall and anti-virus.

“We took advantage of industry-leading and proven unified communications technology from Cisco to create the first managed solution with flexible payment schemes,” said Edgardo Bautista, president and CEO of Infocom, a wholly-owned subsidiary of ePLDT. It is a former Internet service provider that recently turned into an Internet Solutions Provider.

Stephen “Tep” Misa, newly-appointed country manager of Cisco Systems Philippines, said the company is aggressively marketing the technology being part of the $100 million investment project of Cisco for SMEs worldwide.

“The No. 1 priority for SME owners is growing their companies, not becoming technology experts,” Misa said. “This solution offering from Infocom takes away all the headache and upfront costs of acquiring next-generation technologies and enables them to focus on their business.”

And as an added solution in taking away the IT hurdles for SMEs, Infocom included in its service package an assigned IT specialist who will provide up to four hours of on-site support per week.

Bautista said Infocom prepared for the product since September of 2008, noting the company not only has a lot of Cisco certified professionals but also technically-inclined customer support agents.

“It is converged data and voice network, connectivity, online presence, and friendly and responsive customer service all in one package,” he added.

According to Bautista, at the heart of the solution is the Cisco Unified Communications Call Manager Express which handles call processing and easy deployment of Cisco Unified IP phones; the Cisco Unity@ Express for voice messaging (voice mail) and Automated Attendant which replaces an operator and helps companies save on manpower; an integrated 8-Port Power over Ethernet (PoE) local-area network (LAN) switch which helps reduces energy costs; and network security functions including the Cisco 10S firewall which protects the wide-area network (WAN) entry point and virtual private
network (VPN).

“A good business needs a stable and resilient infrastructure in order to thrive in this fast-paced, competitive environment—and Office-in-a-Box offers that,” Bautista said. “The service can effortlessly enable integration of commonly-used desktop applications such as Microsoft Outlook and Outlook Express, Lotus Notes, and a host of customer relationship management (CRM) software applications. With these features, Office-in-a-Box aims to help SMEs increase productivity, improve cost management, enhance customer service, and open new markets for the client.”

Yet Misa said a wide array of Cisco Unified IP phones is supported through the PoE ports. “The Office-in-a-Box also allows business owners and employees to securely connect to their office network even while they are traveling or working from home through the virtual private network (VPN).”

Both executives claimed the economic advantage of the service is that it does not require a big cash outlay. The clients instead will be billed monthly over a 36-month period. It also lets companies save up to 85% on overseas phone bills via VolP.

Bautista said with the ongoing global financial crisis, the Office-in-a-Box would serve as a tool for companies to save money, wherein one doesn’t need to be an IT expert or a giant firm to avail of a seamless communication infrastructure.

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