Big data, security and cloud identified as IT ‘super themes’ in 2012
Businesses question ROI from CRM
The Social Status of CRM
Microsoft aims at Salesforce.com with CRM offer
RP to benefit from ‘contact’ to ‘context’ center move
Social sources with CRM can be useful sales tool: Ovum
Microsoft turns politics into a cloud computing product
Towards Greater IT Adoptions
Touchy-Feely CRM: How to Get More Customer-Driven Data
IDC: Organizations adopt open source to reduce expenses
SAP offers ‘free’ CRM for ERP buyers
Why Microsoft’s Elop isn’t afraid of Google
Vietnamese finance company deploys Salesforce.com cloud solution
Salesforce.com sets sights on the smallest businesses
Gartner: Worldwide CRM market grew 12.5% in 2008

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