By Computerworld Philippines Staff
January 19, 2010

Year 2010 marks the 10th year of the local business processing outsourcing (BPO) industry in the Philippines and TeleDevelopment Services announced to tackle issues concerning this trade on its 4th Annual Call Center and BPO Training Convention on March 11 and 12.

With the theme “The Vision of the Next Decade: Conquering Uncharted Ground,” TeleDevelopment’s event will be held at the Makati Shangri-La Hotel to discuss about developments on talent, technology, and infrastructure for the industry’s new challenges in the next decade.

The company said although the massive industry growth was spurred by voice services, high-value added complex services known as knowledge process outsourcing (KPO) are predicted as the next revenue earners in the outsourcing industry.

Over the last 10 years, the Philippine business process outsourcing (BPO) established itself as a major mover in the global BPO landscape. As the fastest-growing segment of the Philippine economy, it is expected to earn at least $11 billion and employ 1 million people by the end of 2010, noted TeleDevelopment.

Major speakers from industry leaders and aligned sectors have been invited for the event to share their views and expertise on the new challenges BPOs will face, as well as the next trends and opportunities that will emerge.

Invited speakers include Celeste Ilagan, former board of investments executive director and now AVP for marketing and external affairs of Sutherland Global Services representing the industry; Vincent Fabella, president of Jose Rizal University and Philippine Association of Collegiate Schools of Business, representing the academe; and John Philip Orbeta, vice president for human resources of Ayala Corporation, representing talent and leadership management.

About 250 delegates from major industry service providers and their clients are also expected to attend the conference and share their insights on the outsourcing industry and its future.

“2010 is a big year for the BPO industry as it signifies the 10th year anniversary of call centers in the country. As we approach this milestone, it is necessary to evaluate and carefully map our plans for the continued development of the industry. We look forward to an interesting and interactive conference that will help resolve training challenges for a more specialized workforce competent in addressing the increasing demand for high-value and value-added services,” said Jon Kaplan, president of TDS.

The 4th Annual Call Center and BPO Training Convention also marks the launch of the first Annual BPO Training Excellence Awards, organized in cooperation with the Philippine Society for Training and Development (PSTD). The awards aim to recognize organizations and individuals that have exemplified distinction in the field of BPO training. – Tom S. Noda 

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